Questions answered
There are 27 questions about “Staff hygiene” in the “How do you operate?” topic.
Click on a question to read our answer.
- 16. pleas can you tell my why one of you staff was cleaning food from the tables with her bar hands.and just brushing it to the floor
-
This should not have happened. The normal procedure for cleaning tables would be to use sanitising fluid and a cloth. If you have seen something different to this please talk to the restaurant manager about this or contact Customer Services on 08705 244 622, or by visiting the ‘Contact Us’ section at www.mcdonalds.co.uk so that your complaint can be investigated.
Email this to a friend
Bookmark with:
What are these? Delicious Digg Reddit Facebook StumbleUpon - 17. i was alarmed recently to see a member of staff sweating,wiping her face with her hand and then carying on to serve food. why is it that some staff where hairnets and hats and others dont? and why havnt the staff got air con or fans in your restaraunts?
-
McDonald’s is sorry to hear of your experience. All food handling staff should wear hats and also hairnets if they have long or difficult to control hair. If this is not the case then staff members are not required to do so. McDonald’s restaurants do have air conditioning installed in both the customer and staff areas to help try and regulate the temperature so that it is comfortable. If you do see anything that you feel is unhygienic, or notice a specific incident please speak to the restaurant manager so you’re your concerns can be looked into.
Email this to a friend
Bookmark with:
What are these? Delicious Digg Reddit Facebook StumbleUpon - 18. why are members of your staff allowed to serve food with open sores on their hands? surely that is a breach of the basic food hygiene regulations
-
This should not be the case. Staff members are trained to handle food safely and hygienically and are extremely vigilant in food preparation. If you do notice something like this happening please inform the restaurant manager immediately so that this can be dealt with.
Email this to a friend
Bookmark with:
What are these? Delicious Digg Reddit Facebook StumbleUpon - 19. Why don't the staff wear hair nets correctly? I work in the food industry and know this is necessary
-
McDonald’s staff members are instructed on when and how to use a hairnet if hair can’t be controlled by the hat. Please do talk to the manager of the restaurant if you don’t feel that this is being dealt with appropriately or you see a specific problem or a situation.
Email this to a friend
Bookmark with:
What are these? Delicious Digg Reddit Facebook StumbleUpon - 20. do you ever wash your hands before you cook?
-
Yes. McDonald’s restaurant staff who handle or prepare food, including cooking, must wash their hands before starting work, before preparing food and every 30 minutes during the day. Cleanliness in the restaurants is very important to McDonald’s and hand washing is monitored on a day- to-day basis as part of the managers’ daily checklist of tasks.
Email this to a friend
Bookmark with:
What are these? Delicious Digg Reddit Facebook StumbleUpon - 21. Do you train your staff in infection control?
-
Yes. All McDonald's crew are trained in food, safety and hygiene. This training includes instruction on not working when staff they have any illnesses.
Email this to a friend
Bookmark with:
What are these? Delicious Digg Reddit Facebook StumbleUpon - 22. On many occasions and in more than one restaurant, i've seen members of staff handling money and then touching food without washing their hands. This happenswhen burgers are passed from the grill area over the top of the burger storage area and the cashiers are then wrapping the food up - especially cheeseburgers and hamburgers. This is wrong and greatly increases the risks to infection and McDonalds should do more to stop it.
-
There are a small number of McDonald’s restaurants that use a ‘sandwich-shop style’ system whereby some of the hamburgers are wrapped in the front counter area. This wrapping procedure is undertaken by either dedicated staff or staff wearing special food handling gloves. In addition all staff members are also required to follow strict hand washing procedures to ensure that food is hygienic and safe. If you feel that this has not been the case please talk to the restaurant manager about this or call Customer Services on 08705 244622.
Email this to a friend
Bookmark with:
What are these? Delicious Digg Reddit Facebook StumbleUpon - 23. How often do staff wash their hands? Not how often should they, but do?
-
The staff who prepare or handle food, such as kitchen staff, wash their hands every 30 minutes and other staff, including counter staff, are required to wash their hands every hour. There is also a strict system in place that staff must follow in all restaurants to make sure that all handling of food is hygienic and safe.
Email this to a friend
Bookmark with:
What are these? Delicious Digg Reddit Facebook StumbleUpon - 24. How often do the staff wash their hands?
-
McDonald’s restaurant staff who handle or prepare food wash their hands at least every 30 minutes and other staff not handling food wash their hands at least every 60 minutes. Staff members are also trained to wash their hands before starting work, after using the toilet and after doing specific tasks. Cleanliness in the restaurants is very important to McDonald’s and hand washing is monitored on a day- to-day business as part of the managers’ daily checklist of tasks.
Email this to a friend
Bookmark with:
What are these? Delicious Digg Reddit Facebook StumbleUpon - 25. Why are all the McWorkers so spotty?
-
Many young people as well as older people suffer from spots or have skin problems at some point in their lives. This doesn’t happen to people who work at McDonald’s any more than it does to people working in other places of employment.
Email this to a friend
Bookmark with:
What are these? Delicious Digg Reddit Facebook StumbleUpon - 26. Are all members of staff properly trained to handle food hygenicly, and are good hygene routines enforced?
-
All restaurant staff receive hygiene training when they start work. This training, and the awareness of the importance of hygiene, continues throughout their employment with McDonald’s. Managers and staff are extremely vigilant when food is being prepared.
Email this to a friend
Bookmark with:
What are these? Delicious Digg Reddit Facebook StumbleUpon - 27. Why do people in McDonalds outlets always have greasy skin and spots? Is it because you don't pay them enough for them to buy soap?
-
Many young people as well as older people suffer from spots or have skin problems at some point in their lives. This doesn’t happen to people who work at McDonald’s any more than it does to people working in other places of employment.
Email this to a friend
Bookmark with:
What are these? Delicious Digg Reddit Facebook StumbleUpon
