Questions answered
There are 21 questions about “Customer service” in the “What are you doing about...” topic.
Click on a question to read our answer.
- 1. I asked to have a large meal in one of your resturants and when I took my fries out there were barely enough to be classed as a medium meal. I took the fries back to the counter and the staff member grumbled and refused to give me a proper portion, surely a) they should notice there are not enough fries in the cardboard thing, b) I'm entitled to a proper portion, c) how many fries are there supposed to be in a large fries?
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Boxes and packets of French Fries should always be full. A large portion of French Fries will weigh approximately 160 grams. McDonald's apologises if your complaint was not dealt with at the time by the restaurant manager. If you wish to complain, please contact Customer Service on 08705244622 or by visiting the 'Contact Us' section at www.mcdonalds.co.uk.
(August 2007)
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What are these? Delicious Digg Reddit Facebook StumbleUpon - 2. Just a few observations I've made from my numerous visits. 1. Why do you use old limp skanky brown lettuce on burgers? 2. Why on occassions is the Cola watered down so much its tasteless. 3. Why when I order large fries do I constantly get half a box full amounting to a medium size but still pay full price? I'm sure you'll advise me to speak to the store manager, I several times and nothing ever changes!! Thanks
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McDonald's apologises for the poor quality of food you appear to have received recently. This should not be the case as every measure is taken to ensure the best possible quality is delivered, every visit. The restaurant manager should have acted on your complaint but as it appears that she/he hasn't, we encourage you to call the Customer Service Team on 08705 244622 so that they can fully investigate any issues on your behalf.
(November 2007)
DECEMBER '07 UPDATE: McDonald's French Fries are now fully accredited by the Vegetarian Society. (December 2007)
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What are these? Delicious Digg Reddit Facebook StumbleUpon - 3. how polite are your Mc Donald's staffs, are they trained to deal with any problems that a customer has???
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McDonald's staff should be polite and helpful at all times. McDonald's spends approximately £14 million per year on staff training which includes a customer care training programme, where staff are assessed on their customer service skills. For over a year and a half McDonald's ‘Hire the Smile' employee recruitment programme has been in place, which involves two interviews for each job candidate, plus an on-job assessment which looks at staff attitude and customer service skills. McDonald's UK is also an accredited Investor in People and has employee recognition awards in place in many restaurants such as employee of the month, quarter and year to help keep staff motivated. If you feel that you haven't received good service, please speak to the restaurant manager. Alternatively, you can contact Customer Services on 08705 244 622 or by going to the ‘Contact Us’ section on this website.
(September 2007)
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What are these? Delicious Digg Reddit Facebook StumbleUpon - 4. Why do the staff ALWAYS forget to put the apple pie in the bag when i order one!?!
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McDonald’s is sorry to hear that you keep experiencing the same mistake. it certainly isn’t the norm. If this error occurs again, please speak to the restaurant manager or contact the Customer Services team with on 08705 244 622 or online via the ‘Contact Us’ section at www.mcdonalds.co.uk so that this can be investigated fully.
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What are these? Delicious Digg Reddit Facebook StumbleUpon - 5. How come, no matter where I order a quarter pounder without cheese, your staff always put cheese in it? This is a bizzare phenomenon that I suggest you try...
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Apologies for this, you certainly should be able to order a Quarter Pounder without cheese, though it may take a little while longer to prepare. McDonald’s tries to accommodate the different tastes of all its customers. If you have a specific complaint about service you may like to contact your local restaurant manager. Alternatively if you prefer you can call the Customer Services Team on 08705 244 622 or visit the 'Contact Us' section at www.mcdonalds.co.uk.
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What are these? Delicious Digg Reddit Facebook StumbleUpon - 6. Why when I order something do I always get given the wrong thing?
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Like any restaurant, McDonald's staff sometimes get orders a little bit wrong, particularly during busy periods. It shouldn't happen very often though, so maybe you've just had bad luck. If you do ever get the wrong order please just return it to the service area and they should be happy to replace or refund it for you.
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What are these? Delicious Digg Reddit Facebook StumbleUpon - 7. why are the staff rude?
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McDonald's appreciates that staff attitude is important in a customer services environment and McDonald's staff try to be polite at all times. If you feel that you haven't received ideal service in a McDonald's restaurant, you should either talk to the restaurant manager or call Customer Services on 08705 244 622 so that this can be fully investigated.
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What are these? Delicious Digg Reddit Facebook StumbleUpon - 8. When I ordered a bacon muffin from your barnet resturant the bacon was still frozen, I complained to the manager and he laughed then told me to leave
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McDonald's is very sorry to hear about your experience both in terms of a sub-standard product and your subsequent treatment. The company prides itself on the quality of the food that it prepares and serves to customers such as yourself as well as the level of service that's provided to make everyone feel as valued as they should be when they choose to eat at one of its restaurants. The company would be grateful if you could call the Customer Services team on 08705 244622 to provide them with more details of this incident so that the matter can be investigated fully and action taken.
(September 2007)
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What are these? Delicious Digg Reddit Facebook StumbleUpon - 9. What could Mc Donalds do to improve their customer service?
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One of McDonald’s main objectives is to constantly improve the service that its customers receive. A good way of doing this is by listening to the points of view of all its customers. Currently every staff member undertakes a structured training programme as the company recognises the importance of staff attitude in a customer services environment. For over a year and a half the ‘Hire the Smile’ employee recruitment programme has been in place. this involves two interviews for each job candidate, and an on-job assessment that looks at staff attitude and customer service skills.
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What are these? Delicious Digg Reddit Facebook StumbleUpon - 10. Why is it that every other answer to the questions are "if you have an issue relating to such a problem please contact customer service on BLA BLA BLA" Its that attitude that puts me off contacting customer service as you are not able to sort a problem out in the first instance. haa restaurants, convenience food "inconveniently
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In many cases on this site, issues have been raised and either the specific details have not been described or no contact details have been left so that the matter can be fully investigated and reported back. It is very important to the company that each and every concern raised is dealt with in an appropriate manner and the Customer Services Team is made aware of any such issues. Therefore, if the specific can not be addressed, the questioner is also directed to the Team. You can call the Customer Service line 08705 244622.
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What are these? Delicious Digg Reddit Facebook StumbleUpon - 11. What shall I do if someone who works for you is rude?
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Sorry to hear that you have experienced bad customer service. You should either talk to the restaurant manager, or call the Customer Services Team on 08705 244622 so that this can be fully investigated. McDonald’s takes pride in having excellent employees and staff attitude is extremely important to the company. For over a year and a half the ‘Hire the Smile’ employee recruitment programme has been in place which involves two interviews for each job candidate, and an on-the-job assessment that looks at staff attitude and customer service skills. McDonald’s UK is also an accredited Investor in People and has employee recognition awards in place in many restaurants such as employee of the month, quarter and year, to help keep staff motivated.
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What are these? Delicious Digg Reddit Facebook StumbleUpon - 12. Why is it that the fries are always half empty ? The boxes are full of air and not fries.
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Boxes and packets of French Fries should always be full. If this isn’t the case next time you receive your order, please bring it to the restaurant manager’s immediate attention.
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What are these? Delicious Digg Reddit Facebook StumbleUpon - 13. why did i get only 1quater pound burger when i asked for double quater pounder and my wifes chicken sandwich was squashed
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This shouldn’t have happened. If you're not satisfied with the food you have received, McDonald’s encourages you to inform the restaurant manager or call Customer Services on 08705 244 622 so that the matter can be fully investigated.
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What are these? Delicious Digg Reddit Facebook StumbleUpon - 14. 80% of the time I request a vanilla milkshake, they run out. why?
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Recently the Vanilla Milkshake had to make way for the limited edition Rolo Milkshake because there were not enough machines to support both flavours. But now that this promotion is coming to an end you should expect the return of the Vanilla Milkshake in most restaurants.
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What are these? Delicious Digg Reddit Facebook StumbleUpon - 15. Why are most workers in McDonald's stubborn?
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McDonald’s is sorry you feel this way – the company takes pride in having excellent employees, and feels that staff attitude is important in a customer services environment. McDonald’s UK is an accredited Investor in People and has employee recognition awards in place in many restaurants such as employee of the month, quarter and year to help keep staff motivated. If you do feel that you haven’t received good service in a McDonald’s restaurant, you should either talk to the restaurant manager or call Customer Services on 08705 244622.
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