Questions answered
There are 340 questions about “Employment” in the “How do you operate?” topic.
Click on a question to read our answer.
- 136. I sometimes eat in McDonalds in central London. The foreign staff you employ seem to lack basic english language skills. They get frustrated when I ask for my order and can't understand me and often get it wrong. Why employ staff that don't speak basic English in the capital of England?!
-
Sorry to hear about your frustrating experience. McDonald’s is proud to employ people from many diverse backgrounds and cultures. This shows a reflection of the types of people living in the area. Crew members that are employed in London and are originally from a foreign background are done so with the knowledge that they have a good understanding in English. If you feel that you gave not received a good standard of customer service, please contact the Customer Services team on 08705 244622, or visit the ‘Contact Us’ section at www.mcdonalds.co.uk.
Email this to a friend
Bookmark with:
What are these? Delicious Digg Reddit Facebook StumbleUpon - 137. how do you get a job checking the quality of the service at a store. ie staff, service time and clenliness of a store
-
McDonald’s Mystery Shoppers are employed by an external agency called GAPbuster. If you are interested in Mystery Shoppers, or maybe you would like to become a Mystery Shopper yourself, visit their website at www.gapbuster.com.
Email this to a friend
Bookmark with:
What are these? Delicious Digg Reddit Facebook StumbleUpon - 138. can you tell me more about your crew trainings in mcdo?
-
Crew training is a process of working shoulder to shoulder, coaching and verifying skills on-the-job. Every McDonald's crew member undertakes the structured training programme, which ranges from hospitality and customer service skills to operational equipment and health and safety. McDonald's UK is an accredited Investor in People.
(October 2007)
Email this to a friend
Bookmark with:
What are these? Delicious Digg Reddit Facebook StumbleUpon - 139. I've just read on this website that 16-17 year olds are paid hourly at rate of £5.00. I can tell you this is rubbish (and you know it too) because they actually get £3.85! Even 18 year olds don't get paid £5.00. I worked there for a year and at 19 years old, never got paid anymore than £4.45 and did not get any pay rises. This is so full of lies. Have you asked yourselves why no other fast food chain needs a website to 'stick up for themselves?'
-
This site aims to answer all questions honestly and openly. And all responses are cleared by the Legal Team before being posted to the site to ensure that they are accurate.
The statement you mention regarding the pay rates says 'average hourly rate' and this varies between company owned or franchised restaurants and is influenced by factors such as length of employment and level of employment. All McDonald's employees are paid an appropriate wage, at or above the government’s minimum wage. The national minimum wage rates at September 2007 are as follows: for workers aged 22 and over, it’s £5.35 an hour; for 18-21 year olds, £4.45 an hour; and, for 16-17 year olds, £3.30 an hour.
McDonald's UK rates of pay are reviewed each year in the light of external market competitiveness, internal comparability and National Minimum Wage legislation. Like many other retailers, McDonald's pays a lower starting rate to crew members aged under 18 - currently, around £4.00 per hour (above the minimum wage set by the Government). All hourly paid employees are appraised after their first three weeks, four months, six months and then annually. If they have been found to be hard working and enthusiastic staff members, then they are awarded a pay rise accordingly. If this does not represent your experience, please contact the recruitment helpline on 020 8700 7007 so that your personal circumstances can be investigated fully.
Email this to a friend
Bookmark with:
What are these? Delicious Digg Reddit Facebook StumbleUpon - 140. what is the minimum wage for floor managers at mcdonalds?
-
In company-owned restaurants, Floor Managers start on £5.35 an hour, and shift-running Floor Managers start on £6.50 an hour. If you are interested in a career at McDonald's, head to the 'Careers' section at www.mcdonalds.co.uk. There you will find information on the different positions available at McDonald's, along with downloadable application forms.
(September 2007)
Email this to a friend
Bookmark with:
What are these? Delicious Digg Reddit Facebook StumbleUpon - 141. What type of science do you use in your job, do all employees use science, how much science if yes?
-
There are several areas within the company that make use of science. For example, meat safety inspectors need a good knowledge of biology. And the company employs a number of trained nutrionists to help the food development team. Crew members in restaurants are trained in food hygiene. However, they don’t require a formal level of science knowledge. For more information about careers at McDonald’s visit www.mcdonald’s.co.uk and click on the 'Careers'. You can also find out more by clicking on the McJob webchat link on the homepage of this site.
(September 2007)
Email this to a friend
Bookmark with:
What are these? Delicious Digg Reddit Facebook StumbleUpon - 142. How much do you get an hour for a 16 year old
-
The average hourly rate of pay for employees aged between 16 and 17 (In Company-owned restaurants) is a minimum of £4.25 and a maximum of £5.80
The pay rates may vary in franchised restaurants. Any employee is also entitled to a pay review after three months of employment and these pay rates will obviously reflect any changes in minimum wage legislation.
(March 2007)
Email this to a friend
Bookmark with:
What are these? Delicious Digg Reddit Facebook StumbleUpon - 143. how old do you have to be to apply for a job at mcdonalds
-
You need to be of school leaving age to work at McDonald's, which is currently 16 years of age in the UK. However, McDonald's restaurants do offer work experience programmes for 14 and 15 year olds. Also some of the franchise restaurants begin recruiting people from 15 years of age. If you would like to find out more information, please visit your local restaurant and ask to speak to the restaurant manager, who will be happy to help you with availability and positions. You can also use the 'Careers' link at www.mcdonalds.co.uk. (June 2007)
Email this to a friend
Bookmark with:
What are these? Delicious Digg Reddit Facebook StumbleUpon - 144. Do you think that paying your staff a little more might make them a little more friendly?
-
All McDonald's employees are paid an appropriate wage, at or above the government’s minimum wage. So for example, in company owned restaurants, the average hourly rate of pay for employees is £5.30. This rises when employees are with the company for a specific amount of time, plus there are other benefits that are offered by the company. However, none of this should directly affect the level of customer service. If you are unhappy with the customer service that you receive, please contact the Customer Services team on 08705 244622, and they will be able to investigate your issue fully.
Email this to a friend
Bookmark with:
What are these? Delicious Digg Reddit Facebook StumbleUpon - 145. i have noticed recently that your staff have laughed at me because i order 3 bigmacs, a quater pounder, and large fries for lunch. do you train your staff to laugh at fat people so they dont each as much?
-
The staff at McDonald’s are trained to provide all visitors to the restaurants with a fun and enjoyable experience, and the company is sorry to hear that you have not received this. It is unacceptable for any employees to behave inappropriately. Please contact the Customer Services team on 08705 244622, or visit the ‘Contact Us’ section at www.mcdonalds.co.uk, provide them with the details of your visit and your issue will be investigated fully.
Email this to a friend
Bookmark with:
What are these? Delicious Digg Reddit Facebook StumbleUpon - 146. Why do you employ such rude people ?? Anyone would think asking for a sweet and sour sauce was a crime?
-
Sorry to hear about your bad experience. Customer service is extremely important to McDonald’s and every care is taken to make sure that all customers receive a great experience when they come to a restaurant. If you feel that you have not received a good level of service, please contact the Customer Services team on 08705 244622 so they can investigate the issue fully.
Email this to a friend
Bookmark with:
What are these? Delicious Digg Reddit Facebook StumbleUpon - 147. Why do all your staff look like they've had the soul sucked out of them?
-
As you may be aware, working in a busy environment such as a McDonald’s restaurant can have difficult and stressful moments. However this should not reflect on the quality of customer service. Crew members are a happy and hardworking team and should always present themselves in a pleasant manner. If you feel that you have not received a good level of customer service, please contact the Customer Services team on 08705 244622 and they will be able to investigate your issues fully.
Email this to a friend
Bookmark with:
What are these? Delicious Digg Reddit Facebook StumbleUpon - 148. Why are the employees at the McDonald's near me so poor looking?
-
McDonald’s is very proud of its staff and has high standards for their appearance. Working in a busy environment is difficult and brings with it many challenges. However this should not affect the level of service. If you feel that you have not received a good level of service please speak to the restaurant manager, or contact the Customer Services team on 08705 244 622 so that they can fully investigate any complaint you may have.
(March 2007)
Email this to a friend
Bookmark with:
What are these? Delicious Digg Reddit Facebook StumbleUpon - 149. Why can none of your staff speak english?
-
Sorry to hear about your frustrating experience. McDonald's is proud to employ people from many diverse backgrounds and cultures. This shows a reflection of the types of people living in the area. All crew members must demonstrate a good understanding of English. If you feel that you gave not received a good standard of customer service, please contact the Customer Services team on 08705 244622, or visit the ‘Contact Us’ section at www.mcdonalds.co.uk
(August 2007)
Email this to a friend
Bookmark with:
What are these? Delicious Digg Reddit Facebook StumbleUpon - 150. what are the terms and conditions for employment for the job of crew member at a Mcdonalds restaurant in the UK?
-
Thanks for your interest. A job at McDonald’s offers rewarding, stimulating and fun employment. Like many other companies, there are many details and important information when dealing with the terms and conditions of employment. If you would like to find out more about working at McDonald’s, visit your local restaurant and ask the restaurant manager for information on current vacancies. Alternatively, try the ‘Careers’ section of www.mcdonalds.co.uk.
Email this to a friend
Bookmark with:
What are these? Delicious Digg Reddit Facebook StumbleUpon
