Questions answered
There are 56 questions about “Food quality” in the “How do you operate?” topic.
Click on a question to read our answer.
- 46. Why is it that I can't seem to buy a hot, fresh Burger at Macca's? it would seem that everytime I visit the Burger is warm, flat and the salad has started to brown, pity really because I do visit quite often.
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McDonald's aims to serve food hot and fresh at all times. If you feel that this is not the case please bring it to the attention of the restaurant management team so they can sort it out. Alternatively you can contact the Customer Services Team on 08705 244622 so they can investigate the issue on your behalf. (July 2007)
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What are these? Delicious Digg Reddit Facebook StumbleUpon - 47. Is McDonald's planning to improve quality of burgers and snacks served? Could they become more like Carl's Jr. in quality?
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The quality of the ingredients in McDonald's is already very high. Seventy per cent of McDonald's UK's food is sourced from the British Isles and the standards and procedures in place to ensure Quality Assurance throughout the supply chain are second to none in the quick service sector here in the UK. However, McDonald's is committed to improving quality on a continual basis as this is the cornerstone of its offering to its customers: great tasting, quality food at affordable prices. (June 2007)
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What are these? Delicious Digg Reddit Facebook StumbleUpon - 48. Is it true that there is more nutitional value in your packaging than in your food? p.s. and why do your burgers look (and taste) like cow pats?
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McDonald's is sorry to hear that you feel this way. However, The company takes time to source the best ingredients to make the tasty food that millions of people enjoy. Find out more about the nutritional content for all McDonald's food online at www.mcdonaldsmenu.info or on the reverse of the tray liners in restaurants.
(July 2007)
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What are these? Delicious Digg Reddit Facebook StumbleUpon - 49. OK, the following is true: I once bit into an actual piece of chicken bone in a McNugget. A tiny bone, soft-ish (with the consistence of cartilage. Eww!) Now, I don't think those are supposed to be there, right?
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McDonald's has a whole series of Quality Assurance checks in place to ensure that this does not happen and apologises for a failure in this process that resulted in your Chicken McNuggets not being up to standard. The company hopes that you brought this to the attention of the Restaurant Manager at the time and this matter was dealt with in a satisfactory manner. If this is not the case and you wish it to be investigated further, then please do contact the Customer Services department on 08705 244 622. (June 2007)
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What are these? Delicious Digg Reddit Facebook StumbleUpon - 50. You make cheap low grade food that kills people. Why do you try to hide that fact and tart it up as something other than the low-grade crap it is? Oh - yeah - money. But surely you realise we can see that it's all an orchestrated lie.
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That's one view. The other is that McDonald's takes a lot of time and effort sourcing the best ingredients for its products and then producing great tasting food at affordable prices. Perhaps you'd consider becoming a Quality Scout so that you can take a look behind the scenes yourself and report back on what you find? Click on the 'Quality Scout' link on this site to find out more.
(June 2007)
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What are these? Delicious Digg Reddit Facebook StumbleUpon - 51. I get "the runs" everytime i eat Mcdonalds should i go see a docter?
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The ingredients used in McDonald's food are exactly the same as you would find in a supermarket or use to cook meals at home. Therefore, there's no reason why eating McDonald's food should have an adverse impact on your health unless you have a food intolerance in which case you might be as well checking this with your GP. (June 2007)
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What are these? Delicious Digg Reddit Facebook StumbleUpon - 52. Can a burger be returned? Are my statutory rights affected?
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McDonald's uses high quality ingredients and great care is taken to prepare the food which many people enjoy eating. If you are ever dissatisfied with your food you should bring it to the attention of the staff at the counter, who will be happy to prepare you a fresh order.
(June 2007)
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What are these? Delicious Digg Reddit Facebook StumbleUpon - 53. We have noticed that the quality of food varies quite a lot. Sometimes the food is perfect: very hot, crispy fries etc. Other times the burgers can be luke warm and the fries soft and yucky. What quality standards do McDonalds enforce to ensure that food is served at the highest quality, and how effective is this given our experiences?
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Thank-you for your comments. Food quality and safety is of the utmost importance to McDonald's. McDonald's works closely with the suppliers to ensure that the highest food quality and safety procedures are in place from field right through to front counter. All McDonald's restaurant staff are trained in Food Safety and Hygiene when they start working for the company. Their awareness of the importance of hygiene around food preparation continues throughout their employment. McDonald's uses the best quality ingredients, produced to the highest standards.
If you do feel that food you receive is not up to standard please talk to the restaurant manager, or call the Customer Services Team on 08705 244 622 so that this can be fully investigated. (June 2007)
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What are these? Delicious Digg Reddit Facebook StumbleUpon - 54. I tell my son that he'll be taken to McDonalds for supper if he's naughty. Is it true that some people think your food is an appropriate treat for a child?
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On average, two million customers enjoy eating at McDonald’s each day in the UK which tends to suggest that it is a treat for the majority of customers. Many of its family customers tell McDonald’s that they view a trip to McDonald’s as a treat that their children enjoy. Part of that treat is the toy and the tie ins with their favourite characters.
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What are these? Delicious Digg Reddit Facebook StumbleUpon - 55. If I were to eat McDonalds in a foreign country could I expect the same quality and standard of meat, and would it be butchered by workers with the same skill level as you describe is maintained in the UK, and if not then why not?
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This website was set up to tell people more about the McDonald’s business in the UK. The company believes in serving good quality food to the same high standards across all its restaurants. You might like to look at the global policies concerning business practices at http://www.mcdonalds.com/corp/values/report.html
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What are these? Delicious Digg Reddit Facebook StumbleUpon - 56. do you probe your food so it reaches the desired tempraures is there a set temp??
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Yes, as part of our restaurant food safety regime, products such as beef, sausage and egg are probed at regular intervals throughout the day. The temperatures that are reached are in accordance with government guidelines. McDonald’s does not probe the chicken products as these are all pre-cooked.
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