Questions answered
There are 52 questions about “Restaurant hygiene” in the “How do you operate?” topic.
Click on a question to read our answer.
- 16. Is the plastic cutlery supplied with breakfasts, re used?
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For hygienic reasons, none of the plastic cutlery, including knives, forks and spoons or the wooden stirrers are re-used.
(January 2007)
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What are these? Delicious Digg Reddit Facebook StumbleUpon - 17. I was just wondering what the generic washing up procedures for cooking equipment and appliances is?
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The kitchen and equipment is cleaned before any food preparation begins. There is a 'clean as you go' system in operation, which means that cleaning is continuous throughout the day. When the restaurant closes at night and the equipment is turned off, a more detailed cleaning procedure is undertaken. In a 24 hour restaurant, the more detailed clean happens at the quietest time of night. The general procedure is to wash with hot water and detergent, then to rinse with hot water, then to disinfect and finally allow air-drying. Disinfectants are used for both the ongoing cleaning and the detailed cleaning. These procedures ensure that all McDonald's kitchens meet the high standards of cleanliness set by McDonald's and UK food industry standards.
(June 2007)
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What are these? Delicious Digg Reddit Facebook StumbleUpon - 18. what are you doing about the cryptospoidium outbreak in galway, ireland. the water is poisoned but you're till putting it in your soft drinks. the water has poo in it like your hamburgers(or so i heard) and is unfit for drinking.
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Cryptosporidium is a protozoa which can be removed from water either by filtration or boiling. The drinks system used in McDonald's restaurants for soft drinks filters out this organism and the water for hot drinks removes it through the boiling process. In answer to the last part of your question, you will not find anything but 100 percent beef in McDonald’s burger patties.
(June 2007)
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What are these? Delicious Digg Reddit Facebook StumbleUpon - 19. Is it really a floor, or is it more of a steel grating that allows material to sluice through so it can be collected and exported?
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No, this is not the case. In all McDonald's restaurants there is a ‘clean-as-you-go’ procedure where floors are cleaned throughout the day as required. There is also a more detailed cleaning procedure once the restaurant is closed where chairs from the dining area are removed so that the floor in the dining area can be cleaned more thoroughly. If you feel the restaurant you visited wasn't clean as it should be please talk to the restaurant manager or call Customer Services on 08705 244622. (July 2007)
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What are these? Delicious Digg Reddit Facebook StumbleUpon - 20. Why did one of your restaurant managers wipe a bun around a toilet rim befor serving it to some cofi? I have boycotted your restaurants, as they are disgusting on so, so many levels.
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McDonald’s has not heard of any such allegations. The company considers hygiene as one of its paramount concerns, and any reports to the contrary would be dealt with immediately.
(April 2007)
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What are these? Delicious Digg Reddit Facebook StumbleUpon - 21. is it true some of your resturnts have rats
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No, this is not true. McDonald’s restaurants are subject to the most stringent hygiene and safety directives and any sort of infestation would be dealt with immediately.
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What are these? Delicious Digg Reddit Facebook StumbleUpon - 22. What is your hygiene policy in your restaurants? For example how often should tables be cleaned and with what products? When I was in a Mcdonalds I didn't like the way the place was kept clean.
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Maintaining hygiene and cleanliness in McDonald’s restaurants is a top priority. Dining tables are sanitised and wiped throughout the day using a ‘Clean As You Go’ principle. A more detailed clean of the restaurants and kitchens take place every night, while other areas like walls or ceilings are cleaned weekly or monthly.
If you feel that restaurant cleanliness is not up to standard, please let the restaurant manager know, or call the Customer Services Team on 08705 244 622.
(May 2007)
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What are these? Delicious Digg Reddit Facebook StumbleUpon - 23. do you spit in the pans
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No.
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What are these? Delicious Digg Reddit Facebook StumbleUpon - 24. Is it true that if the ice machines aren't cleaned properly, you can get legionaires disease from them?
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It is extremely unlikely. Legionella needs warm conditions and stagnant or slow moving water to multiply to harmful levels. This water would then have to be sprayed into the air to potentially cause legionnaires' disease. None of these conditions is associated with ice machines. McDonald’s has stringent cleaning procedures in place for all ice machines in the restaurants.
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What are these? Delicious Digg Reddit Facebook StumbleUpon - 25. Why is it that i can always smell a McDonalds long before I can see one?
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Lots of restaurants or places where food is prepared emit cooking smells when you walk past. Some people regard these smells as pleasant whereas others find them to be unpleasant. McDonald’s has a system of filters in place to reduce this occurring but if you think that this is a particular issue with a specific restaurant please talk to the restaurant manager about this.
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What are these? Delicious Digg Reddit Facebook StumbleUpon - 26. how come every time i visit your macdonalds restaurant they never get the order right? and would you like to be served food by some one who has there hand up there tshirt scraching there back ?? then going on to handle food with out washing hands. manager was very good i got my money back but will never enter mcdonalds again and will tell every person i know about the food hygene at this store.
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McDonald’s is sorry to hear about your experience in a particular restaurant. The company has strict standards of hygiene and appearance for staff. In fact, all McDonald’s restaurant staff are trained on food safety and hygiene when they start working for the company, and the importance of hygiene around food preparation continues throughout their employment. You did the right thing by letting the restaurant manager know about your complaint, and the company is sorry to lose you as a customer.
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What are these? Delicious Digg Reddit Facebook StumbleUpon - 27. why don't you employ people like me to go in and random check you'r shops service,quality cleanliness etc.
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McDonald’s takes its own stringent measures to ensure that quality assurance schemes are undertaken in restaurants. The Mystery Shopper programme, in the interest of objectivity, is run by another company and all shoppers are employed directly by this company.
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What are these? Delicious Digg Reddit Facebook StumbleUpon - 28. how often do you clean your machineries in the kitchen? and how do you d it?
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All equipment in McDonald’s restaurants is cleaned according to a cleaning schedule. Many items are cleaned and sanitised every evening after service is finished, with additional cleaning carried out on a weekly basis. All restaurants also operate a “Clean as you go” policy which means spills are cleaned up as they happen.
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What are these? Delicious Digg Reddit Facebook StumbleUpon - 29. Why do u drop burgers on the floor and then pick them up and put them back in the bun. Dont deny it cos a saw ya on wednesday!! How would you like to eat something off the floor?????????
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McDonald’s is not aware of the incident you mention but this would not be acceptable to the company. Any food dropped on the floor in a McDonald’s restaurant should be immediately discarded. If you have seen something different to this please talk to the restaurant manager or contact Customer Services on 08705 244 622, or by visiting the ‘Contact Us’ section at www.mcdonalds.co.uk so that your complaint can be investigated.
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What are these? Delicious Digg Reddit Facebook StumbleUpon - 30. why do your staff use the same cloth to clean the tables and the bins.
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This should never happen. McDonald’s staff are given thorough training in food and restaurant hygiene. Separate colour coded hygiene equipment is used to avoid confusion.
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