Questions answered
Of the thousands of questions received on this site, certain questions are either duplicates of ones previously answered, or just a little too "out there" to be published on the site. Below are the 9358 valid questions answered by McDonald's so far.
Click on a question to read our answer.
- 1. I am a veggie, so my only option is the fat laden veggie deli or the boring fillet-o-fish now that your yummy quorn burger is no more. The fillet-o-fish comes with no salad at all, and when I asked for some tomato and lettuce (not unreasonable) I was charged an extra 60p for 1 slice of tomato and a few limp strands of lettuce. I took photos on my mobile phone, I was so shocked. Happy to forward them to you if you like.
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Thank you for your question and we’re sorry that you feel unhappy with the current vegetarian menu options. As you mention a Quorn Burger was introduced to our menu, but it didn’t prove very popular and was removed. As a company, McDonald’s encourage staff to show flexibility towards our customer’s special requests. However, grill orders such as yours are not standard menu items and are usually offered to customers at the discretion of the individual restaurant management teams. However, as you mentioned your order is not a standard menu item and as such there is no till functionality for it so you will be charged the full price of the standard menu item. However as you mention getting charged extra, it is likely that the restaurant you are using is a franchise, and McDonald’s do not have control over the franchisees pricing policy.
(Jan 2010)
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What are these? Delicious Digg Reddit Facebook StumbleUpon - 2. I got approved time off in mctime on the 7th for the 17th to have off. My manager then approved to it the same day. Then my manager did the schedule, but accidentally booked me into a shift that day. I saw I was booked in the schedule, but thought it was just a mistake. I got a caution notice for "no-showing" that shift. The manage refuses to remove it. Is this right?
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Thank you for your question. Please contact the HR Helpline on 0844 736 3610 who will be able to help you with your enquiry.
(Jan 2010)
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What are these? Delicious Digg Reddit Facebook StumbleUpon - 3. What are the reasons behind not having pockets in Crew Member uniform trousers?
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Thank you for your question. McDonald’s UK uniforms do not have pockets to ensure that nothing can fall into packaging or products and is line with the company's strict hygiene and safety procedures.
(Jan 2010)
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What are these? Delicious Digg Reddit Facebook StumbleUpon - 4. I was wondering when crew members are ready to progress through the business, what is the next stage?
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Thank you for your interest in McDonald’s. If you are currently a McDonald’s employee we suggest that you discuss your career options with your restaurant manager. The step into management would be via the Shift Manager or Trainee Business Manager programme, this is dependant on your current ability and future aspirations. You can find out more information regarding McDonald’s careers and roles by visiting www.mcdcareers.co.uk.
(Jan 2010)
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What are these? Delicious Digg Reddit Facebook StumbleUpon - 5. After how long of working, are you meant to receive your Employee Discount Card? (weeks, months etc.?)
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Thank you for your question. You should receive you Employee Discount Card three months after beginning work at McDonald’s UK. For information on the benefits of the Employee Discount Card visit www.ourlounge.co.uk.
(Jan 2010)
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What are these? Delicious Digg Reddit Facebook StumbleUpon - 6. Hi, I was browsing the McDonald's USA and UK webpage’s for french fires ingredients, I noticed that the USA fries contain "natural beef flavor", whereas UK fries do not. Could you please confirm that USA french fries are not suitable for vegetarians and UK fries are, if this is not the case, would you please kindly inform me with the correct information.
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Make Up Your Own Mind has been set up specifically to answer questions about McDonald's within the UK so it is hard for us to answer specific questions about other markets. The French Fries sold in McDonald's UK are suitable for vegetarians and have been approved by The Vegetarian Society. The Fries are cooked in a non-hydrogenated blend of rapeseed and sunflower oil. This has been carefully developed to ensure it does not raise saturated fat content. This GM-free cooking oil also reduces the levels of Trans Fatty Acids (TFAs) to their lowest possible levels, without a change to the taste.
(Jan 2010)
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What are these? Delicious Digg Reddit Facebook StumbleUpon - 7. I was working at Mc Donald's for approximately 6 month, i decided to leave and handed in my notice of working the schedule. At this point of leaving, i am entitled to my holiday pay, as stated in the employee handbook, but i have not received it after finishing over 3 week's ago. What do i do ?
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Thank you for your question. Please contact the HR Helpline on 0844 736 3610 who will be able to help you with your enquiry.
(Jan 2010)
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What are these? Delicious Digg Reddit Facebook StumbleUpon - 8. What major advertising company does McDonalds use?
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Thank you for your question. McDonald's use a rosta of agencies globally. In the UK we use Leo Burnett.
(Jan 2010)
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What are these? Delicious Digg Reddit Facebook StumbleUpon - 9. My son has severe allergy to egg, chicken and nuts, and we lived in Hong Kong. Could you let me know which product we should stay away or can eat (whichever would be easier to answer). Many thanks!!
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Make Up Your Own Mind has been set up specifically to answer questions about McDonald's within the UK so it is hard for us to answer specific questions about other markets, although you can visit the homepage of McDonald’s Hong Kong via www.mcdonalds.com.hk . With regards the UK you can find out allergen and ingredients list for all McDonald’s UK menu items by visiting the ‘Food’ section at www.mcdonalds.co.uk.
(Jan 2010)
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What are these? Delicious Digg Reddit Facebook StumbleUpon - 10. Why the hell would you put gherkin's in your burgers?
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The majority of customers enjoy the burgers as they are and the gherkin is one of the special ingredients that make a McDonald's burger unique. There has always been a great debate around whether McDonald's burgers taste better with or without the gherkins. Some people love them, others don't, and that's OK. However, if you would like a burger without a gherkin, please request this when you order.
(Jan 2010)
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What are these? Delicious Digg Reddit Facebook StumbleUpon - 11. How much of your food is recyceled?
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McDonald’s takes its environmental responsibility very seriously and recycles approximately a quarter of all waste produced at most restaurants through the separation of cardboard and used cooking oil. Specifically, McDonald's is committed to running its entire UK fleet on 100 per cent bio-diesel, made from recycled cooking oil from restaurants, combined with a limited amount of rapeseed oil. The carbon saving of the move will be 1,675 tonnes annually when the national rollout is completed - the equivalent of removing 2,424 family cars from the road each year. The problem, which McDonald’s face is that much of the waste produce in the restaurants, is ‘food-contaminated’, providing a challenge in discovering an appropriate method in terms of recycling. McDonald’s is running permanent pilots where 11 restaurants send their waste to an energy from waste facility that generates energy to be used for heating and powering local buildings. This project was so successful for food-contaminated waste that McDonald’s are now looking to expand this project to other parts of the country where the facilities exist.
(Jan 2010)
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What are these? Delicious Digg Reddit Facebook StumbleUpon - 12. Would you consider sub contracting out the delivery service for my local restaurant?
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Unfortunately McDonald’s UK would not support such a service. This is due to a number of factors, including not being able to guarantee the quality of the products once they had left the McDonald’s restaurant, and in particular the temperature of the food. A delivery service has been trialled and considered before, however McDonald’s UK feel that it is unable to meet a high quality commitment to deliver hot, freshly prepared food every time to off-site locations.
(Jan 2010)
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What are these? Delicious Digg Reddit Facebook StumbleUpon - 13. Can you wear a baseball type hat INSTEAD of a hairnet in the kitchen cooking?
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Thank you for your question. McDonald’s has strict standards of hygiene and appearance for staff. The rule regarding hats and hairnets is that all staff who handles food should wear hats, and where the hair cannot be controlled sufficiently by the hat, should wear hairnets too.
(Jan 2010)
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What are these? Delicious Digg Reddit Facebook StumbleUpon - 14. I just wanna say I love McDonalds and I think u r doing a great job!
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Thank you for your feedback - it is great to know that McDonald's efforts to run its UK business in an open and transparent way are appreciated by customers.
(Jan 2010)
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What are these? Delicious Digg Reddit Facebook StumbleUpon - 15. Who is your arch rival restaurant?
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Thank you for your question. McDonald’s does not think it appropriate to comment directly on its competitors. However it is certainly true that the company operates in a competitive market and has numerous competitors in the catering sector ranging from fast food restaurants to traditional fish and chip shops.
(Jan 2010)
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