Questions answered
There are 24 questions about “Customer service” in the “How do you operate?” topic.
Click on a question to read our answer.
- 16. Hiya How do the Hand Held ordering systems work because I cant see how the Till knows your order and then the third windowand how many staff should work on the drive thru at busy periods
-
Thank you for your question. The McDonald’s UK hand held order taking device incorporates wireless technology to send each order from the order taking point to the cashier's till. Once taken each order is sent in sequence via aerials on the side of the restaurant building and appears on the till and drive thru monitors at the same time. This means that whilst you are paying for your order the staff in our collection booth are already assembling your meal.
With regards to your second question, the number of staff working on a McDonald’s drive thru will vary according to how busy the restaurant is. On a busy day there can be as many as eight staff operating one drive thru lane.
(March 2009)
Email this to a friend
Bookmark with:
What are these? Delicious Digg Reddit Facebook StumbleUpon - 17. Recently me and my friend went into the McDonalds in Moons Mount in Reddich. We only had enough for a single McFlurry. We asked about having two straws so we could share, but were flatly refused because we were told that if you eat in, you aren't allowed to share. What's wrong with two girls and one cup?
-
McDonald's is sorry to hear about your disappointing experience at one of its restaurants. The Company prides itself on the quality of its customer service, and there should be absolutely no reason why you should have received such a poor service. Please get in touch with the Customer Services Team immediately on 08705 244 622, or you can email by using the 'Contact Us' link on www.mcdonalds.co.uk, and the team can investigate your matter further. (November 2008)
Email this to a friend
Bookmark with:
What are these? Delicious Digg Reddit Facebook StumbleUpon - 18. Please give me an address to right a complaint to I cannot afford a premium rate line to make a complaint about you. It is very unethical and maybe illegal not to have an address for complaints to be sent.
-
McDonald’s is sorry to hear that you’ve had a bad experience. You can send a letter of complaint to McDonald’s Customer Services, McDonald’s Restaurants Ltd, 11-59 High Rd, East Finchley, London, NW2 8AW. Alternatively, the Customer Services team can be contacted on 08705 244 622 or by visiting the ‘Contact Us’ section at www.mcdonalds.co.uk.
(March 09)
Email this to a friend
Bookmark with:
What are these? Delicious Digg Reddit Facebook StumbleUpon - 19. Has anyone eating in a McDonalds ever been asked for a retainer for a childs high chair, I was in Inca Majorca and was asked for 50 euros or my passport as guarantee to return same. I was with my family which included g/children did they think I was going to run across car park with the chair under my coat. Come on McDonalds get this sorted in your family friendly restaurants!
-
Thanks for writing in. Make Up Your Own Mind has been set up to deal with issues relating to McDonald's UK only, and cannot comment on McDonald's practices in other countries. McDonald's can assure you that it is not UK policy to charge a retainer for high chairs.
(Nov 2008)
Email this to a friend
Bookmark with:
What are these? Delicious Digg Reddit Facebook StumbleUpon - 20. Dear Sir/Madam, I am currently studying Home Economics for my GCSE's and i am basing my coursework on fast food. I was wondering if it would be possible for you to send me some information on this topic. Your Faithfully Sophie Witzenfeld
-
We suggest you download one of McDonald’s Information Packs. These have been developed after receiving many questions from students wanting to know more about the company and are designed to help address the type of questions that you may ask about the company operations. To visit our 'Schools & Students' page, cut and paste the link below into your browser. http://www.mcdonalds.co.uk/about-us/schools-and-students/schools-and-students.shtml.
Email this to a friend
Bookmark with:
What are these? Delicious Digg Reddit Facebook StumbleUpon - 21. please can you send me a mcdonalds headquarters email address or the home address.
-
If you wish to make a complaint, you can either call Customer Services on 08705 244 622 so that the matter can be fully investigated. Or you can use the 'Contact Us' section at www.mcdonalds.co.uk. If you would prefer to write the address you need is as follows: McDonald's Restaurants, 11-59 High Road, East Finchley, London W2 8AW
(April 09)
Email this to a friend
Bookmark with:
What are these? Delicious Digg Reddit Facebook StumbleUpon - 22. How does the company use information technology?
-
Firstly apologies for the delay in answering your question, the team has been very busy with all the questions that are pouring in and everybody is working hard to answer them all.
Technology is used throughout the company in many ways to help McDonald’s perform at a consistently high level. From Service tills, to stock control, training, research, administration and office work, business would be a lot more difficult to conduct without the use of computers and the rapid advances being made to improve business throughout all areas.
(Nov 2008)
Email this to a friend
Bookmark with:
What are these? Delicious Digg Reddit Facebook StumbleUpon - 23. I was wondering why none of your staff ever smile? That and every time I order something that isn't ready I just get glared at. Why is this? I am vegetarian and as you have VERY limited options for vegetarians I have no choice but to order things that are not prepared! Plus I heard a rumor that your milkshakes contain chicken fat from cooking the McNuggets - is this true??!!
-
McDonald’s is sorry to hear your experiences with the staff. McDonald’s feels that staff attitude is important in a customer services environment, and takes pride in having excellent employees. For over a year and a half the ‘Hire the Smile’ employee recruitment programme has been in place which involves two interviews for each job candidate, and an on-job assessment that looks at staff attitude and customer service skills. On this occasion it seems that you haven’t experienced the great service that you come to expect from McDonald’s. In the unlikely event this happens again please either talk to the restaurant manager or call Customer Services on 08705 244622 so that this can be fully investigated. With regards to vegetarian options, McDonald's works hard to accommodate them all its customers as best as it possibly can, including vegetarians. Currently, McDonald’s believes it offers a good variety of food items that are suitable for vegetarians, including the French Fries, Vegetable Deluxe burger (where available), the Toasted Deli Spicy Veggie Sandwich and the Garden Side Salad and the Milkshakes. There are also snack options such as the Fruit Bag and Carrot Sticks. However the company recognises there is always room for improvement and in view of this suggests you should get in touch with the Customer Services Team to log your enthusiasm for more vegetarian options using the aforementioned contact details. If you would like to find out more about the ingredients of other McDonald's products, please go to the ‘Ingredient List’ that is in the ‘Eat Smart’ section at www.mcdonalds.co.uk.
(September 2008)
Email this to a friend
Bookmark with:
What are these? Delicious Digg Reddit Facebook StumbleUpon - 24. what are the main features, aims and objectives of Mcdonald's and how successfull it is in meeting the aims and objectives?
-
McDonald's main aims are to serve good food in a friendly and fun environment, to be a socially responsible company and provide good returns to our shareholders. The company aims to provide its customers with food of a high standard, quick service and value for money.
Email this to a friend
Bookmark with:
What are these? Delicious Digg Reddit Facebook StumbleUpon
