Questions answered
There are 104 questions about “Employment” in the “How do you operate?” topic.
Click on a question to read our answer.
- 76. Hello, i have been on an orientation and i got told to enter a health assesment form or something on the ourlounge website, however i cant as i do not have my employee number. what do i do? :)
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Thank you for your question. Please contact the OurLounge team on 0208 700 7111 who will be happy to assist you.
(April 09)
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What are these? Delicious Digg Reddit Facebook StumbleUpon - 77. How many hours does each staff work? How flexible is your working hours?
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Thank you for your question. McDonald’s prides itself on being an accommodating and flexible employer. Each McDonald’s employee is able to choose their available hours on their application form. It is then a matter of finding a restaurant local to you that can accommodate these hours. For further information on employment opportunities please ask at your local restaurant or visit the McDonald’s careers site at www.mcdcareers.co.uk.
(April 09)
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What are these? Delicious Digg Reddit Facebook StumbleUpon - 78. hi please give me mcdonald,s payroll number. thanks
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Thank you for your question. The best course of action is for you to contact the Payroll Helpline on 0208 700 7277 – they will be able to help you with any enquiries.
(April 09)
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What are these? Delicious Digg Reddit Facebook StumbleUpon - 79. I would like to know if it is possible to recieve or obtain more detailed feedback from a unsucessful job application? The reason I am asking this is because I have been unsucessful on 4 previous job applications and I would really appreciate it if the company would give more detailed feedback explaining why i was unsucessful. I would prefer this as it has negatively affected my confidence.
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Thank you for your question. Please contact the HR Helpline on 0870 600 5120 who will be able to help you with your enquiry.
(March 09)
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What are these? Delicious Digg Reddit Facebook StumbleUpon - 80. do you employ older people?
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Thank you for your question and your interest in joining McDonald's. Anybody with the right attitude and a commitment to providing the best in customer service is welcome to apply for a position at McDonald's. There is absolutely no discrimination towards individuals. McDonald's people policies follow current best practice and all legal directives and employment legislation. The best course of action for you to take is to visit www.mcdonalds.co.uk and click the 'Careers' link button. Here you can find a wealth of information about the roles available at McDonald’s as well as feedback from people who are already employed in those positions. You can also explore vacancies and apply online by clicking ‘Apply Now’ where you will be taken to a form, which you can fill out and then submit. Alternatively you can call the recruitment hotline on 0208 700 7007.
(March 09)
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What are these? Delicious Digg Reddit Facebook StumbleUpon - 81. What is your piercing policy?
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Firstly apologies for the delay in answering your question, the team has been very busy with all the questions that are pouring in and everybody is working hard to answer them all. McDonald’s staff policy regarding jewellery is that no watches, small badges or other jewellery items of any sort, with the exception of a plain wedding band, are to be worn during work. This is due to the risk of it being caught in equipment, dirt being trapped within the item, food safety risk, or a cause of physical contamination. This includes visible body piercing such as tongue, eyebrows and nose. Make-up is permitted as long as it is subtle and not excessive.
(July 2008)
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What are these? Delicious Digg Reddit Facebook StumbleUpon - 82. Would any of the suits in head office give up their excessive salary and 9-5 to work the extended opening hours for minimum wage + the derisory 50p premium rate? Recieving the abuse and sleep problems your foolish ideas subject the crew to?
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Firstly apologies for the delay in answering your question, the team has been very busy with all the questions that are pouring in and everybody is working hard to answer them all. McDonald’s does not agree that its staff are subject to abuse. A career at McDonald's is one that is rich in challenges, stimulation and rewards. All McDonald's UK rates of pay are reviewed each year in the light of external market competitiveness, internal comparability and National Minimum Wage legislation. Like many other retailers, McDonald's pays a lower starting rate to crew members aged under 18. For 16 - 17 year olds working in McDonald's company owned restaurants, employees start on £4.25. 18 - 21 year olds in company owned restaurants start on £4.65 and 22 years and above start on £5.55. The pay rates may vary in franchised restaurants. Other benefits in place for hourly paid staff, including a free meal allowance, four weeks paid holiday per annum, free life assurance, private health care (after a qualifying period), an employee discount card and a length of service awards scheme. It is true that McDonald’s does operate a shift pattern that incorporates evening and night hours, however this allows the company to run a flexible shift policy, designed to allow staff to meet their own needs. Hourly paid staff are able to choose when they want to work, and to change their schedules weekly to fit in with other commitments such as child care or studies.
(Jan 09)
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What are these? Delicious Digg Reddit Facebook StumbleUpon - 83. what type of material is in your induction training manual. I really need some background information or a taster of what it could include for an example questions to the employees about skills required.
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Firstly apologies for the delay in answering your question, the team has been very busy with all the questions that are pouring in and everybody is working hard to answer them all.
McDonald's hopes that you appreciate that it cannot reveal such confidential information on a public forum. However, you can find out more about McDonald's and its employees in the 'Careers' section at www.mcdonalds.co.uk.
(Dec 08)
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What are these? Delicious Digg Reddit Facebook StumbleUpon - 84. Im doing an assignment based on McDonald's and motivation. I have worked at McDonald's and personally loved it and was very motivated there. But i need to ow if McDonald's does any research on how motivated their staff are and if so what the results were? Also are staff events regualar in all restaurants? Thanks X
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Firstly apologies for the delay in answering your question, the team has been very busy with all the questions that are pouring in and everybody is working hard to answer them all.
McDonald's carries out an annual survey for all employees, addressing their satisfaction levels and any areas where they feel that improvement and progress can be made. This data is for internal use only and the company hopes that you will understand that in the interests of privacy cannot be revealed on this site. With regard to your final inquiry, restaurants have the freedom to plan crew events as they wish, but the expectation from the company is a minimum of two a year.
(Dec 2008)
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What are these? Delicious Digg Reddit Facebook StumbleUpon - 85. What restaurant or canteen facilities do you provide for McDonald's staff at HQ and other bases? Do you use staff canteens to test new recipes? Do you encourage staff to eat elsewhere and not eat McDonald's every day?
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Firstly apologies for the delay in answering your question, the team has been very busy with all the questions that are pouring in and everybody is working hard to answer them all.
All McDonald's employees are entitled to a meal allowance for each shift that they work. The Head Office staff restaurant is often used to trial and test new menu items. Of course, employees can choose to eat elsewhere should they wish. However, if they decide to eat on site the menu offers enough options for employees to enjoy variety each day.
(Nov 2008)
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What are these? Delicious Digg Reddit Facebook StumbleUpon - 86. My partner currently works as an paid by the hour manager/shift runner. She has been told by the store first assistant that as she is in this position she is only allowed 20 mins lunch break whereas the crew are allowed 30 mins. I understand under the Working Time Directive you only need a 20 minute break but as I have no access to the crew handbook please could you confirm what the policy is or can individual stores set their own.
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All employees are entitled to a 20 minute break per shift - as per the Working Time Directive. However most hourly paid employees are given a 45 minute unpaid break each shift. There may be times when shift managers cannot take a full break allowance due to them being in charge of the restaurant, but you should discuss this matter with the Business Manager if you feel that you need to have a longer break period.
(November 2008)
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What are these? Delicious Digg Reddit Facebook StumbleUpon - 87. What is the role description for a shift manager?
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Firstly apologies for the delay in answering your question, the team has been very busy with all the questions that are pouring in and everybody is working hard to answer them all.
Shift Managers are responsible for the restaurant operation for the particular shift that they are working - be that breakfast, day, night or overnight shifts.
They’ll oversee the different jobs being seen to by the crew and be there to assist crew members if there are any problems.
(November 2008)
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What are these? Delicious Digg Reddit Facebook StumbleUpon - 88. i am trying to apply online for a job with yourselves but it is not working keeps saying error every time i click on apply now is there a problem with your website?
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It sounds like there are some technical issues. Please try and resubmit your application a little later and if the problems continue please contact the Central Recruitment Team on 0208 700 7007 who will be able to assist you.
(September 2008)
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What are these? Delicious Digg Reddit Facebook StumbleUpon - 89. I currently work for mc donalds and i was just wondering how i can change my avalibility because i am getting shifts that change from early in the morning till say around 5pm then late shifts like 4pm to 11pm and i cant stand it i have only been here a week and sorry and all i feel over worked and very much over payed
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Please contact the HR Helpline on 0870 600 5120 for more help and advise on this situation.
(August 2008)
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What are these? Delicious Digg Reddit Facebook StumbleUpon - 90. whats the role of a customer care and how different is it from a crew member?
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Thanks for your interest in McDonald’s. Generally speaking a Crew Member has a great deal of variety and scope in their role, with three main areas of responsibility – Customer Service, food preparation, and cleanliness and hygiene. The daily duties of a Crew Member will revolve around all these charges. In comparison, a Customer Care Assistant acts as the face of the restaurant, ensuring that the customers are always made to feel both happy and welcome during their visit. The ability to communicate positively with customers is essential for this role. For a more thorough breakdown of what these roles involve, please go to www.mcdonalds.co.uk and visit the ‘Careers’ section. Here you can find in depth descriptions about the Company and roles, as well as search for vacancies in your area and apply online. If you have any further questions please do not hesitate to get in contact the Central Recruitment Team on 0208 700 7007.
(September 2008)
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