Questions answered
There are 46 questions about “Food hygiene” in the “How do you operate?” topic.
Click on a question to read our answer.
- 1. i choked excrutiatingly on a what i can onle describe as a wooden chip , it lodged into my tongue and soft pallets and was very painfull i purchased my meal earlier earlier today from the macdonalds at airport bowl near heathrow air port - my mouth is very painfull and bleeding - be careful when eating the fries
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McDonald’s is sorry to hear of your experience and hopes you are making a speedy recovery. This should not have happened and the Company would like to apologise. Restaurant management teams carry out over 70 food safety checks every day, and cleanliness is checked continually. All of McDonald’s restaurants are subject to periodic checks by area management and an incident like this certainly should not happen. Please contact the Customer Services team on 08705 244622 so they can take the details of your complaints and investigate the issue on your behalf.
(August 2008)
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What are these? Delicious Digg Reddit Facebook StumbleUpon - 2. Are you going to pay attention to the consumer concerns portrayed in this forum, or will you continue to provide generic and uninformative answers to questions ad verbatim. I don't think your customers who asking these questions care whether or not you are aware of an issue of public concern. Dismissing a question by saying that you are not aware of a situation, does not mean that it did not occur. Your employees may be spitting in burgers, however store management is not aware it is occurring.
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Firstly, many apologies for the very slow response to your question, as the site went through a few changes and technical updates some questions had slipped through so thank you for your patience in waiting for your answer. Please continue to send in your questions and check back on the site from time to time for all the latest on Make Up Your Own Mind. In regards to your original question, the primary purpose of the MUYOM site is to allow customers to ask questions about how McDonald's UK is run so that the company has the opportunity to be transparent and honest. For example information can be supplied about restaurants, about the animal welfare standards and the ingredients McDonald’s use in its food. The site is not designed necessarily to be a forum for change but it is monitored by a number of people at McDonald's UK HQ and if an issue is raised on a regular basis it would certainly be noted and in some instances, depending on the nature of the issue, action might then be taken. If however you have a specific issue, for example, an incident of poor service or a food item you felt was not properly prepared, you should write to the McDonalds UK customer services who are set up to deal with specific customer complaints, which is not the function of this site. If you have such an issue you can contact McDonald’s in a variety of ways, by email using the ‘Contact Us’ link at www.mcdonalds.co.uk, by telephone on 08705 244622 or you can write to:
McDonald's Restaurants Ltd, 11-59 High Rd, East Finchley, London, NW2 8AW.
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What are these? Delicious Digg Reddit Facebook StumbleUpon - 3. Hey, I love maccies. I know the food is crap, but the chemicals keep me buying. What I dont get is how you get away with 48% of the beef containing water, or 12 different chemicals used to keep the lettuce green and crispy.. and especially when 2 of my mates work in maccies, and video themselves spitting on rich or foreign peoples food... what do you say to that (that's IF you even reply)
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Firstly many apologies for the slow response to your question, as the site went through a few changes; some questions slipped through the net so thank you for your patience. It's great to hear that you are enjoying the food. However, there are a few facts that should be made a little clearer. McDonald's beef patties are made from 100 percent beef, with no added binders, fillers or preservatives. Any water is naturally present in the meat. The lettuce is washed in water with no chemicals in sight. The lettuce is also packed and sealed when prepared to lock in the freshness and to keep it crisp. In regards to the hygiene matter, McDonald's has paramount importance placed with hygiene and cleanliness issues. The matter that you are referring to is quite serious and the company would very much value the chance to view the video evidence that you say shows this misconduct. The company policy absolutely states that this behaviour is not condoned as it contravenes all of the internal health and safety procedures. So please do contact the Customer Service team immediately on 08705 244622, so that they can investigate the evidence thoroughly and take appropriate action.
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What are these? Delicious Digg Reddit Facebook StumbleUpon - 4. why are your muffins taken out of their protective packaging and placed into a display unit by hand? then when a customer requires one they are taken out with tongs ? surely they would stay fresher longer and it would be more hygenic to leave them in the protectic wrapper? i have seen this in several local restaurants.!!
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McDonald’s is aware that some customers may be concerned about hygiene issues relating to the muffins. Currently there is a product test going on in which a small number of restaurants will be serving new muffins which are stored in clear packaging. When ready for use, these muffins will be removed from the packaging for display purposes. The muffins should always be handled with gloved hands and tongs to remove them from the display cabinet. When the new muffins are introduced to all restaurants, the packaging will change.
(May 2008)
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What are these? Delicious Digg Reddit Facebook StumbleUpon - 5. Dear Mr McDonald. I was eating a cheeseburger the other day and found a toenail in the burger. Or perhaps it was a fingernail. Is this a standard ingredient? It did not add tothe flavour. Personally I would recommend leaving out the toenails in future. Yours Mr Peter Purviss
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Firstly, many apologies for the very slow response to your question, the site is undergoing technical changes and updates and as such some questions had slipped through the net so thank you for your patience. Regarding your question, McDonald's is sorry to hear your report of this incident and hopes that you brought it to the attention of the restaurant manager. McDonald's has strict controls in place at every stage of production to make sure that its food is of the highest quality and only contains the necessary ingredients needed to make it. However, if you are ever again not entirely satisfied with your meal or service, please contact the Customer Service Team on 08705 244622 so they can take the details of your complaints and investigate the matter fully.
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What are these? Delicious Digg Reddit Facebook StumbleUpon - 6. I know for a fact that people spit in the McDonald's burgers. Friends of mine who used to work there told me that they themselves have done it.
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Sorry for the slow reply to your question, it seems that your question slipped through and the team apologises for any inconvenience that may have occurred.
McDonald's hygiene and food safety standards are of paramount importance. Anything that breaks these strict rules in any way is a serious matter and the company will not tolerate such behaviour. If you have any evidence to support your claim, please forward to McDonald's so that this matter can be investigated fully. Please contact the Customer Service Team immediately on 08705 244622, or you can make contact via email by using the 'Contact Us' link at www.mcdonalds.co.uk
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What are these? Delicious Digg Reddit Facebook StumbleUpon - 7. hi, i know that your serving staff at the counter cant touch food because they have been handling money, but i have never seen staff not touch fries as that would be very difficult.
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Sorry for the slow reply to your question, it seems that your question slipped through and the team apologises for any inconvenience that may have occurred.
The procedure for preparing, cooking and serving McDonald's French Fries specifies that they should not be touched by crew members' hands. The fries are scooped using a special kitchen utensil and then directly placed into either a fries carton or bag. McDonald's food hygiene and safety protocols are very strict. If you see crew members handling fries with their hands, please contact the Customer Service team on 08705 244622 so that this isolated incident can be fully investigated.
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What are these? Delicious Digg Reddit Facebook StumbleUpon - 8. a mate of mine worked in McDonald's and he said don't eat there cos they spit in the food is it true?
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Sincere apologies from the team for the late reply to your question.
McDonald's UK is not aware of any staff member behaving in this way, and any specific allegations of unhygienic behaviour would be taken very seriously. McDonald's takes great care to ensure its food isn't contaminated in any way, and if you were to witness behaviour like this you should inform the restaurant manager or Customer Services on 08705 244622 immediately so that it can be investigated. Any staff member caught behaving in this way would be disciplined accordingly.
(August 2007)
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What are these? Delicious Digg Reddit Facebook StumbleUpon - 9. Looking at some of the previous questions which have been asked I see that there is a ten minute rule for food before it has to be thrown away. Someone told me that the apple pies are allowed to sit in that heater thing for half an hour being thrown away. If the time stamp on my apple pie is wrong am I entitled to ask for a fresh one? Approximately how long should this take as sometimes I think I'm getting messed around by the staff?
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Sincere apologies from the team for the late reply to your question.
The ten minute (or less in some cases) rule holds true for McDonald's chicken and beef items, as cooked meat must be served to very stringent health and safety standards. But Apple Pies can, as you thought, be completely safely held for up to 80 minutes in the cabinet. A fresh pie takes six minutes to cook and should be cooled for ten minutes after this to avoid serving at too high a temperature and burning anyone's mouth. Therefore, if you found you were unfortunately served one out of time, it could take 15 minutes to get a replacement.
(August 2007)
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What are these? Delicious Digg Reddit Facebook StumbleUpon - 10. Why do all your employees either play with their hair or pick their nose and then serve you without washing their hands?
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All McDonald's restaurant staff are trained in food safety and hygiene when they start working for the company. McDonald's restaurant staff who handle or prepare food wash their hands at least every 30 minutes and other staff not handling food wash their hands at least every 60 minutes. Staff members are also trained to wash their hands before starting work, after using the toilet and after doing anything that could have contaminated their hands. Cleanliness in the restaurants is very important to McDonald's and hand washing is monitored on a day-to-day business as part of the managers' daily checklist of tasks.
If you continue to see anything that contravenes the strict hygiene standards McDonald's has set, please bring it to the attention of the restaurant manager, or contact the Customer Service team on 08705 244622.
(August 2007)
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What are these? Delicious Digg Reddit Facebook StumbleUpon - 11. a lady once found a whole rat in her burger, i seen a picture, how can you account for this. i have a friend who works at macdonals and i once watched him ejaculate into one of the burgers, what are u going to do about it
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This did not happen in any of McDonald's UK restaurants. Restaurant hygiene and food safety is of the utmost importance to McDonald's, and restaurant staff are well-trained in this area. McDonald's restaurants are subject to the most stringent hygiene and safety directives and any reports of suspected infestation or contamination would be dealt with immediately. If you have any concrete evidence of any behaviour or incidents that obviously show a complete breach of McDonald's high standards, then the company would like to see it so action can take place immediately. Please contact the Customer Service team on 08705 244622.
(August 2007)
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What are these? Delicious Digg Reddit Facebook StumbleUpon - 12. What is the mankiest thing an employee has ever been caught doing to one of your burgers?
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McDonald's has no reports in which employees have been involved with any unhygienic activity around its food. Food safety and hygiene is a matter of utmost importance to McDonald's. From the first day of their employment and throughout their time with the company, staff are trained about the importance of hygiene and food safety. Anybody involved with any behaviour that breaches McDonald's strict standards will be immediately disciplined. If you are witness to anything that you feel is a violation to food health and safety, please bring it to the attention of the restaurant manager or call the Customer Service Team on 08705 244622 so that the matter can be investigated fully on your behalf.
(August 2007)
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What are these? Delicious Digg Reddit Facebook StumbleUpon - 13. I heard you can get aids from eating contaminated meat. Is this true?
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No, this is not true. Animals are not affected by the HIV virus.
(October 2007)
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What are these? Delicious Digg Reddit Facebook StumbleUpon - 14. Does any of the food get swirled around in a toilet before being cooked in any way?
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Certainly not. All McDonald's restaurant staff are trained in food safety and hygiene when they start working for the company. Their awareness of the importance of hygiene around food preparation continues throughout their employment. Managers and staff are extremely vigilant when food is being prepared.
(July 2007)
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What are these? Delicious Digg Reddit Facebook StumbleUpon - 15. IS IT TRUE THAT SOMEONE ONCE FOUND SOME BLOOD ON THEIR FRIES IN THE UK? OR IS THIS JUST ANOTHER URBAN LEGEND?
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This looks like another urban myth as McDonald's has never heard of this happening. On very limited occassions, employees may have slight cuts, which even when wearing a plaster, may cause some blood to appear on packaging. Managers monitor their staff very carefully if they do have cuts and you should report any concerns that you might have to the restaurant manager.
DECEMBER '07 UPDATE: McDonald's French Fries are now fully accredited by the Vegetarian Society. (December 2007)
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