Questions answered
There are 56 questions about “Food quality” in the “How do you operate?” topic.
Click on a question to read our answer.
- 1. if i found a hair in my food and told the staff what would happen? but i love mcdonalds :)
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Firstly apologies for the delay in answering your question, the team has been very busy with all the questions that are pouring in and everybody is working hard to answer them all.
McDonald's has strict hygiene procedures in place throughout its restaurants to ensure that an event like this occurring is highly unlikely. However, if you are ever unhappy with your purchase, please bring it to the attention of the restaurant manager or crew member who will replace it with another new fresh order.
(November 2008)
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What are these? Delicious Digg Reddit Facebook StumbleUpon - 2. hi um why did i fing toenail clippings in my big mac?
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McDonald's is sorry to hear your report of this incident and hopes that you brought it to the attention of the restaurant manager. McDonald's has strict controls in place at every stage of production to make sure that its food is of the highest quality and only contains the necessary ingredients needed to make it. However, if you are ever again not entirely satisfied with your meal or service, please contact the Customer Service Team on 08705 244622 so they can take the details of your complaints and investigate the matter fully.
(August 2008)
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What are these? Delicious Digg Reddit Facebook StumbleUpon - 3. Twice I have written an E mail to your customer services complaining about the quality of the meals I bought from my local Mc Donalds, nobody there seems to have the good manners to even acknowledge receipt of my complaint let alone answer it.
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McDonald’s apologises for not replying to your emails. The Customer Services team will usually receive lots of inquiries from customers ensuring that they are always very busy dealing trying to reply to every single one. As a result sometimes it can take time to get back to every customer, so please be patient and rest assured they will eventually deal with your complaint. Remember you can always try giving them a call on 08705 244 622 if you feel this is an urgent matter. Additionally if you are ever unsatisfied with the food served to you, please bring it to the attention of the restaurant manager, who will happily prepare you a fresh order.
(August 2008)
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What are these? Delicious Digg Reddit Facebook StumbleUpon - 4. I stopped visiting McDonalds when the make-up of the classic hamburger changed - why did the burgers get smaller and the buns become not so nice (sometimes stiff!) and what ever happened to the onions and mustard? Please rethink your burgers!
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McDonald’s is disappointed to hear that you haven’t been enjoying the Hamburger. Whilst the buns are lightly toasted, they should certainly not be stiff, and a Hamburger should also always contain mustard and onions. The company hopes you brought this to the attention of the restaurant manager and had your order remade. Remember that if you are ever unsatisfied with the quality of the product then please let the Manager know, so any issues can be dealt with. However, with regards to the size of the hamburger, McDonald’s would like to assure you that none of the burgers have been reduced in size at all. If you experience unsatisfactory standards again please relay it to the restaurant manager, or contact the Customer Service team by sending them an email using the 'Contact Us' link at www.mcdonalds.co.uk.
(August 2008)
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What are these? Delicious Digg Reddit Facebook StumbleUpon - 5. Will you ever stop using tainted meat in your burgers? Yes or no answer please.
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McDonald’s is unsure what you mean by tainted meat. All McDonald’s beef patties are made of 100% beef prepared from whole cuts of forequarter and flank (similar to the mince you'd buy in the supermarket) sourced from cattle within the UK and Ireland. All that's added is a pinch of salt and pepper after cooking. Meanwhile all McDonald’s chicken based food items are made from 100 percent white chicken breast meat from poultry that are reared on farms that are required to meet McDonald's Agricultural Assurance standards. All food ingredients information for McDonald’s food items are available online in the 'Ingredients List' which is in the 'Eat Smart' section of www.mcdonalds.co.uk. If you don't believe the company, you can follow the journey of the Quality Scouts on this site. They're ordinary members of the public who visit various parts of McDonald's operations and suppliers. Just click on the ‘Quality scout’ link on this site to find out more.
(July 2008)
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What are these? Delicious Digg Reddit Facebook StumbleUpon - 6. im looking to gain a bit of weight, would eating at your restuarant regulary help me?
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Each person’s diet and lifestyle is a matter of personal choice. McDonald’s would encourage you to make the best choices that are right for you and to follow a diet that includes food from all the major food groups, in line with government recommendations. Any person seeking to make a change in diet with the specific intention of either gaining or losing weight would be advised to consult a doctor before embarking on a new dietary programme. Myths and misconceptions may suggest that eating regularly in McDonald's is a route to weight gain but in fact McDonald’s menus offer a wide range of options, including a variety of portion sizes, making it quite easy to include a McDonald's meal in a healthy balanced diet.
(July 2008)
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What are these? Delicious Digg Reddit Facebook StumbleUpon - 7. If you guys are such family service people then why did my mom have to argue with 3 people at Macdonald's because she wasn't satisfied with your nasty/greasy/unhealthy food. Also if your food isn't as greasy as you guys say why do i gain weight every time i eat a burger or why do my teachers or my cheerleading sponsor use Macdonald's as fattening food and tell us students to eat healthier stuff? I know this sounds mean but all of it is 100% TRUE!!!
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Thanks for your enquiry, however, it sounds like you might be from the United States or Canada. You may not be aware that this website is operated by McDonald's UK and as such deals with questions and issues primarily relating to McDonald's restaurants in the UK. If you would like to find out more information regarding McDonald's in other countries please visit www.mcdonalds.com. (July 2007)
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What are these? Delicious Digg Reddit Facebook StumbleUpon - 8. I am from the United States. Will eating British food harm me in any way?
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Firstly, many apologies for the very slow response to your question, the site is undergoing technical changes and updates and as such some questions had slipped through the net so thank you for your patience. Regarding your question, over the past few years, there have been a number of farming incidents in the UK that have been dealt with swiftly by the Government and are now resolved; McDonald's UK, during these times of crisis, has always acted in the line with the advice given. Additionally, the company has stringent Quality Assurance procedures in place that ensure that the traceability of its produce is transparent: food safety is a fundamental. Therefore, there is no reason why you can not enjoy the great taste of McDonald's food in the UK, secure in the knowledge that it comes from only the very best suppliers.
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What are these? Delicious Digg Reddit Facebook StumbleUpon - 9. Your french fries give me diarrhea.
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McDonald's food contains nothing that would make a person in reasonable health ill or feel sick in any way, unless you have allergies to certain foods. All ingredients that are used are similar to those you would buy in the supermarket or use at home.
You can find out more about McDonald's food and ingredients in the 'Ingredients List' at www.mcdonalds.co.uk, or at www.mcdonaldsmenu.info.
(June 2007)
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What are these? Delicious Digg Reddit Facebook StumbleUpon - 10. what percentage of restaurants do you believe use your 10 minitue and bin rule which would be good i can get timed video evidence of 2 local that do not stick to this policy i would rather wait over 5 mins for fresh
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The percentage should be 100. McDonald's rules are clear that once sandwiches or burgers are prepared, they must be sold within ten minutes, otherwise they are disposed of. If you have evidence that these high standards are not being met, of course it might be easiest for you to discuss it directly with the manager of the restaurant. Alternatively, McDonald's would like to see it so that a thorough investigation can take place. You can contact the Customer Service Team by calling 08705 244 622, or you can email them using the 'Contact Us' link on www.mcdonalds.co.uk.
(December 2007)
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What are these? Delicious Digg Reddit Facebook StumbleUpon - 11. why do i get da hiccups when i av a burger in mcdonalds?
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There are many reasons why someone might suffer from hiccups after a meal. Sometimes hiccups can occur spontaneously but they can also be caused by eating too quickly, drinking a very cold drink whilst eating a hot meal or from eating very hot or spicy food.
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What are these? Delicious Digg Reddit Facebook StumbleUpon - 12. Once upon a time, I had a ' Big Tasty Meal' at a McDonalds. I would like to know why what I was served did not meet the definition of 'Big', 'Tasty' or 'Meal'
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Thank you for your question and sorry for our slow response - unfortunately your question seems to have slipped through, but the team are hard at work trying to answer all your questions. McDonald's is sorry to hear that you did not enjoy your meal. Although the Big Tasty is no longer on the McDonald's menu, it was very popular with the majority of customers and there is a big demand for the Big Tasty to return to the McDonald's menu. In the future, if you feel that your meal was unsatisfactory please talk to the restaurant Manager or contact the Customer Service Team on 08705 244622 so they can take the details of your complaints and investigate the issue on your behalf.
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What are these? Delicious Digg Reddit Facebook StumbleUpon - 13. I note with interest, that the quality of your food has improved greatly, since Morgan Spurlock did his documentary. Is the new "healthy" MacD's largely as a result of this?
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Sincere apologies from the team for the late reply to your question.
Thank you for your comments. McDonald's sees the documentary 'Super Size Me' as a personal experiment by a filmmaker, based on eating too much while doing far too little exercise, the results of which were clearly not good. McDonald's understands how this caused concerns not only among McDonald's customers, but with the public overall. The recent tasty additions to McDonald's menu are a result of listening to customers and their opinions, and then pro-actively reviewing the menu. And increased nutritional information is available on the reverse of all trayliners in restaurants and online at www.mcdonaldsmenu.info.
(August 2007)
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What are these? Delicious Digg Reddit Facebook StumbleUpon - 14. How many Big Macs stacked on top of each other would it take to reach the sun? Have you ever thought about cooking your burgers by solar power?
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Unfortunately McDonald's does not have any information about this particular question (and the Make Up Your Own Mind Team is not too confident we can work it out!). With regards to the solar power, there are no current plans to cook the burgers using solar power energy, but McDonald's UK is always looking for new ways to use energy more efficiently. For example, please see the article on the McDonald's 'Green City initiative' within the news section of this site.
(August 2007)
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What are these? Delicious Digg Reddit Facebook StumbleUpon - 15. how is the meat removed from the cow carcass i have heard that it is water jet washed off the same way dog food is removed from the carcus at pedigree petfoods
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No, MRM is definitely not used. McDonald's uses only whole cuts of forequarter and flank beef in burgers, and only carefully deboned chicken breast meat in Chicken McNuggets, the McChicken Sandwich and the McChicken Premiere.
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