Questions answered
There are 11 questions about “Restaurant hygiene” in the “How do you operate?” topic.
Click on a question to read our answer.
- 1. could you tell me do you mop the toilet floor then use the same mop and water to mop the eating area
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Thanks for your question. Different mops are used. The mops and buckets are specifically colour coded for use in different areas of the restaurant. Furthermore, floor cleaning solution is discarded and refreshed regularly to maximise effectiveness of cleaning. (January 2011)
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What are these? Delicious Digg Reddit Facebook StumbleUpon - 2. your toilets in your outlet just before rhyl on ehe a 75 may not use water but they dont half make my eyes water on the last two occasions the amell was rotten
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Thanks you for your comments. McDonald’s is sorry to hear of your experience in one of our restaurant toilets. Please inform the restaurant manager about this or contact customer services on 08705 244 622.
(January 2011)
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What are these? Delicious Digg Reddit Facebook StumbleUpon - 3. Which exact products would you use to clean a small drinks spillage in the dining area of a mcdonalds restaurant? Blue mop, mop bucket, etc...?
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Thank you for your question. Judging by the nature of your question, we assume you are a McDonald’s employee. The procedures for cleaning floors following a small drinks spill or as part of a more detailed clean are all contained on the relevant cleaning cards. These can be found in the restaurant and on the Intranet. Please contact the Hygiene and Safety Department if you need more information.
(Feb 2010)
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What are these? Delicious Digg Reddit Facebook StumbleUpon - 4. I almost crushed a rat near my table at mcdonalds yesterday, you should be more careful where you allow your rats to roam!
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McDonald’s restaurants are subject to the most stringent hygiene and safety directives and any sort of infestation would be dealt with immediately. If you do notice anything in McDonald’s that you feel is unhygienic, please speak to the restaurant manager or call the Customer Services Team on 08705 244 622 so that your concerns can be investigated.
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What are these? Delicious Digg Reddit Facebook StumbleUpon - 5. Hello Ronald McDonald! I was watching a tv show and it showed a mcdonalds restruant with lots of rats in the kitchen. Why was this? thanks for your time
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McDonald’s is unaware of this particular program you have mentioned. However, rest assured the company has strict policies in place with regards to hygiene and restaurant cleanliness, and any suspected infestation would be dealt with immediately. All McDonald’s staff, from the day that they begin their employment with the company, are thoroughly trained in various aspects of hygiene, and follow very strict procedures to ensure that restaurants are inspected and cleaned regularly. Managers and staff are extremely vigilant when food is being prepared, however, if you see anything that contravenes the strict hygiene standards that McDonald’s has set, please bring it to the attention of the restaurant manager, or contact the Customer Services Team on 08705 244622.
(August 2008)
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What are these? Delicious Digg Reddit Facebook StumbleUpon - 6. I was in McD's in Bulwell, the cleaner cleaned a babyseat and the foot tray of that seat then cleaned the table with the same cloth, no disinfectant just the cloth, transfering the germs from the foot tray onto the table, I may never eat in McD's again until I have assurance this is not commom practice. A disgusted diner
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McDonald’s is disappointed to hear about your experience and would like to apologise as this practice is not how McDonald’s employees are trained. All items are usually cleaned using a four step method: scrub, rinse, sanitise and air dry. All restaurants must use cleaning chemicals from an approved McDonald’s supplier. All McDonald's staff, from the day that they begin their employment with the company, are thoroughly trained in various aspects of hygiene, enabling them to operate a ‘Clean As You Go’ principle that sees employees clean up as they work. McDonald’s would like to assure you that the company sets itself high standards with regards to cleanliness, and in future if you see anything that contradicts this, please bring it to the attention of the restaurant manager immediately so that a thorough investigation can be conducted. Alternatively you can call the Customers Services Team on 08705 244 622.
(August 2008)
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What are these? Delicious Digg Reddit Facebook StumbleUpon - 7. At Edinburgh approx 1.30a.m 27/07/08 we went for burgers. Why was the place so short staffed? Why was the place absolutely filthy and every table piled high with wrappers etc? Why were the toilets so unclean to go into? I have taken photographs which I will forward as proof when you require them.
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During quieter hours, the restaurant manager will reduce the amount of staff on duty; however there is no good reason why the restaurant should be so unclean. Cleanliness is very important to McDonald's, and the company prides itself on high standards. Each restaurant should be cleaned thoroughly daily, with the manager having daily checklist of tasks that must be completed in order to ensure this. If this isn’t the case, please contact the Customer Services Team on 08705 244 622 or by visiting the ‘Contact Us’ section at www.mcdonalds.co.uk. The Customer Services team will be interested to investigate your photographic evidence.
(July 2008)
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What are these? Delicious Digg Reddit Facebook StumbleUpon - 8. Hello, your restaurants are all kept to a very clean standard. Can you tell me if the cleaning products you use (floor cleaner, dishwasher solution, disinfectants etc) are ethically bought and are not tested on animals? Non-animal tested cleaning products aren't necessarily more expensive, in fact sometimes they can cost less. Thank you!
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Thank you for your question. McDonald’s UK purchases all of its products ethically. With regards to its cleaning supplies, our supplier would only test on animals where required to so so by regulation and European law.
(August 2009)
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What are these? Delicious Digg Reddit Facebook StumbleUpon - 9. You said "The quality of the cooking oil is checked daily; if the oil reaches above the set level of carbon (measured by a probe)". Is it an anal probe?
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No, it is called an Erbo probe.
(August 2008)
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What are these? Delicious Digg Reddit Facebook StumbleUpon - 10. are all your restaurants hygenic because i have heard stories about mice being in them!!!
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Restaurant hygiene and food safety is of the utmost importance to McDonald’s, and restaurant staff are well-trained in this area. McDonald’s restaurants are subject to the most stringent hygiene and safety directives and any reports of suspected infestation would be dealt with immediately. You might be interested to hear that a number of McDonald’s restaurants have recently been awarded four five-star, 50 four-star and two three-star awards in the ‘Quick Service/Fast Food Restaurants Category’ of The Loo of the Year Awards 2006. An inspector visits restaurants that provide ‘away from home’ facilities for customers and staff. Stars are awarded on a scale of one to five against a wide range of criteria including décor, and overall standards of cleanliness and management. If you do notice anything in McDonald's that you feel is unhygienic, please speak to the restaurant manager or call the Customer Services Team on 08705 244 622 so that your concerns can be investigated.
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What are these? Delicious Digg Reddit Facebook StumbleUpon - 11. how often are the toilets cleaned
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McDonald’s knows how important clean toilets are to customers. Toilets are checked for cleanliness every fifteen minutes and clean them when they need cleaning through the day. McDonald’s has a daily checklist which managers must complete to ensure cleanliness is a part of daily activity.
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