Questions answered
There are 29 questions about “Staff training” in the “How do you operate?” topic.
Click on a question to read our answer.
- 1. Is it true that if you sing the "im lovin it" tune off the advert (da-da da da daaa) in a mcdonald's store the workers have to say Im lovin it!
-
Thank you for your question.
No, this is not true.
(November 2008)
Email this to a friend
Bookmark with:
What are these? Delicious Digg Reddit Facebook StumbleUpon - 2. Is it true there is dog that runs the mcdonalds in Edinburgh? My friend told me he once bit a worker who was asleep behind the drive-through. I really didn't think Mayor McCheese or Ronald would have stood for this?
-
No, this is not true.
(August 2008)
Email this to a friend
Bookmark with:
What are these? Delicious Digg Reddit Facebook StumbleUpon - 3. I came across the case of Louise Ogborn in Kentucky (See http://uk.youtube.com/watch?v=F9eWgzHavEc ) where a hoax caller got the AM to srip search an 18 year old employee. Are crews in the UK warned about these strip search hoaxes? and has there ever been any attempted incident here such as the one in the US. What happened to Miss Ogborn was sickening I would not like to see that happen in the UK
-
McDonald's UK was unaware of this incident. If this is true, it is a very distressing event and McDonald's hopes that the people involved have been dealt with appropriately. There are no specific procedures in place to counter such an isolated event. However, McDonald's has strict rules in place to protect all staff.
(January 2008)
Email this to a friend
Bookmark with:
What are these? Delicious Digg Reddit Facebook StumbleUpon - 4. aprox. how many Phd students work in McDonald's Restaurants? Excluding Marketing and other non-food preparation departments.
-
Firstly McDonald's apologises unreservedly for the late reply to your question. There were some technical problems which caused some questions to slip through.
Regarding your question; there is no single central record kept by McDonald's of the educational achievements of its employees so we are unable to answer your specific question. McDonald’s doesn’t set any educational criteria for its hourly paid staff, but a command of English, good communication skills and the ability to work as part of a team and engage with customers are all vitally important. For employees who wish to enter the salaried management programmes, they would need either a degree, or relevant, extensive work experience. However, you can also progress internally without necessarily having any external qualifications.
Email this to a friend
Bookmark with:
What are these? Delicious Digg Reddit Facebook StumbleUpon - 5. HI There Can you please tell me the health and safety requirement for staff signing in and out of the building. Is the requirement that sign in should be a time in the box or a tick in the box? Mark
-
All staff and managers clock in and out each time they work so that the company always has a record of who is in the building.
(January 2008)
Email this to a friend
Bookmark with:
What are these? Delicious Digg Reddit Facebook StumbleUpon - 6. What do the stars mean?
-
The stars represent four different modules of training; Quality, Service, Cleanliness and Operational Excellence. Crew members will work and train in various areas of the restaurant and earn skills that will be rewarded with the star once a level of clear understanding and application has been reached. Having all four stars demonstrates a competent knowledge in all areas of the restaurant operations, such as operating a till, cooking products, working in the dining areas and hygiene and safety knowledge. (January 2008)
Email this to a friend
Bookmark with:
What are these? Delicious Digg Reddit Facebook StumbleUpon - 7. In the last year how many of your employees have lost appendages?
-
No UK McDonald's employees have lost any appendages in the last year.
(September 2007)
Email this to a friend
Bookmark with:
What are these? Delicious Digg Reddit Facebook StumbleUpon - 8. y cant the people on the tills understand you when you want to order something?
-
The company apologises if you have had problems making yourself understood when ordering. One of the requirements at interview stage is that all employees have a good basic level of English. McDonald's is proud to employ people from many diverse backgrounds and cultures and its primary aim is to ensure that all customers receive good service. So if you feel that this is an issue that you want to take further, please contact the Customer Services team on 08705 244 622.
(May 2007)
Email this to a friend
Bookmark with:
What are these? Delicious Digg Reddit Facebook StumbleUpon - 9. how long does it take to train staff members to the required standard to start working in McDonalds?
-
The training period for part-time McDonald's crew takes up to 12 months to become proficient in all areas of the restaurant. This is quicker for full-time employees. Trainee business managers undertake an intensive 20-week training period. However, McDonald’s assesses and evaluates all employees throughout their careers. For more information, visit www.mcdonalds.co.uk/careers.
Email this to a friend
Bookmark with:
What are these? Delicious Digg Reddit Facebook StumbleUpon - 10. Who gives the stars that the staff walk around with? And the staff with only one on there chest means they no good at it? Why then are they in the job?
-
Each star on a staff name badge indicates that a level of proficiency has been attained in one the following areas – Quality, Service, Cleanliness and Operational Excellence. Staff can't be trained in all areas at once because it's a thorough process and takes around six months. So, many crew members are likely to have one, two or three stars for a period of time, but that doesn't mean they are not doing a good job overall.
Email this to a friend
Bookmark with:
What are these? Delicious Digg Reddit Facebook StumbleUpon - 11. I have been thnking of applying for a job with McDonalds, but have heard staff training sessions include dressing up as Ronald McDonald. I have had a fear of clowns since going to the circus aged 4. Is this true?
-
It is not true that staff training sessions involve dressing up as Ronald McDonald.
Email this to a friend
Bookmark with:
What are these? Delicious Digg Reddit Facebook StumbleUpon - 12. what training strategy does mcdonalds use to train their staffs.
-
McDonald's spends approximately £14million a year on staff training, and believes it is key to the current and future success of the company. The training ranges from hospitality and customer service, to operational skills, health and safety, food safety and hygiene.
Email this to a friend
Bookmark with:
What are these? Delicious Digg Reddit Facebook StumbleUpon - 13. How do u motivate your staff?
-
McDonald's offers genuine opportunities for career progression - 80 percent of the restaurant managers started out as hourly paid staff. McDonald's staff also receive good benefits packages and solid training.
Email this to a friend
Bookmark with:
What are these? Delicious Digg Reddit Facebook StumbleUpon - 14. How come when I'm at my local mc donalds, in ireland, the obviously foreign workers(ie from asia or eastern europe) wesr name tags saying aileen, or clare and the obviously irish people have names like xin cho or krzysztof? do staff not get their own name badges? is it a case that at the start of day, they grab a name from a box?!
-
The staff are aware that their appearance and presentation is a very important part of their job requirement. Part of that requirement is that all staff wear a name badge. All staff are issued with a name badge at the start of their employment. They should therefore have no need to wear a badge belonging to somebody else. If this is something that concerns you further, please bring it to the attention of the restaurant manager.
(June 2007)
Email this to a friend
Bookmark with:
What are these? Delicious Digg Reddit Facebook StumbleUpon - 15. How are your employees rewarded for loyalty to the company?
-
McDonald’s provides service awards for all employees after a qualifying period of three, five and ten years’ service. Entitlements to additional benefits are also awarded after specific qualifying periods.
Further, those staff members who are interested in expanding their careers into restaurant management are encouraged to do so. In fact, 80 percent of the company’s restaurant managers started out as part-time crew members.
Email this to a friend
Bookmark with:
What are these? Delicious Digg Reddit Facebook StumbleUpon
