Questions answered
There are 27 questions about “Customer service” in the “What are you doing about...” topic.
Click on a question to read our answer.
- 1. as i was reading thou the post .. a lot of people was askin the same sort of question dont you get feed up repeating the same answer
-
Thanks for your question. We do get asked a lot of similar questions but we are more than happy to provide answers. This website was set up to be open and honest about our products and services and as a place where our customers can ask questions about them. (June 2011)
Email this to a friend
Bookmark with:
What are these? Delicious Digg Reddit Facebook StumbleUpon - 2. what are the customers expectations of McDonalds when they come to buy food. Also what measures have recently been adapted or are being added to improve customer service further. And what steps does McDonalds currently take to meet customer expectations.
-
Thanks for your question. We like to think that there is a McDonald’s for everyone where customers can expect great tasting food in a warm and friendly environment each time they visit. Maintaining the highest standards within our restaurants is vital to our success. All of our staff are trained to provide a friendly and efficient service, customer care is extremely important to us. The company measures customer satisfaction through a Mystery Shopper initiative which looks at customers’ experiences within the restaurant along with feedback provided by our customers. Our progressive business principles ensure we are constantly changing and evolving every part of our business and in turn everything that we deliver to our customers. (May 2011)
Email this to a friend
Bookmark with:
What are these? Delicious Digg Reddit Facebook StumbleUpon - 3. can you put up a link for how mcdonalds use customer service
-
Thanks for your question. You will be pleased to know that we already have this on our corporate website. Please visit www.mcdonalds.co.uk/people/schools-and-students/schools-and-students.shtm where you can download our customer services information pack. (May 2011)
Email this to a friend
Bookmark with:
What are these? Delicious Digg Reddit Facebook StumbleUpon - 4. Why do you lie to customers and say that you will provide a braille menu, when actually all you're saying is "let's hope they don't come back". My 7 year old son would love the opportunity to read the menu for himself someday.
-
Thank you for your question. McDonald's offers Assistance menus in all of our restaurants and we were concerned to learn of your experience. Please get in touch with the Customer Services Team on 08705 244 622, or you can email by using the 'Contact Us' link on www.mcdonalds.co.uk, and the team can investigate this particular matter further for you. (May 2011)
Email this to a friend
Bookmark with:
What are these? Delicious Digg Reddit Facebook StumbleUpon - 5. Who is (name, position in company and mailing address) of your most senior person in 'Customer Relations'? Thank you.
-
Thanks for your question. Unfortunately we don’t give out this type of information, if you have an enquiry or a comment about a particular service please visit http://www.mcdonalds.co.uk/about-us/contact-us/contact-form.mcd (April 2011).
Email this to a friend
Bookmark with:
What are these? Delicious Digg Reddit Facebook StumbleUpon - 6. 1. What is McDonalds learning and development strategy? 2. Do McDonalds use any form of e-learning for managers? 3. What is McDonalds performance management process?
-
Thanks for your question. For information on McDonald’s business processes we suggest you visit www.mcdonalds.co.uk/people/schools-and-students/schools-and-students.shtml and download one of our information packs, these packs have been developed for students in mind. (March 2011)
Email this to a friend
Bookmark with:
What are these? Delicious Digg Reddit Facebook StumbleUpon - 7. I have just visited your City Road branch, London EC1V. The new urinals provide no protection from splashing, so much so that I have left your store with urine splashed over my trousers. Not pleasant nor acceptable. No other toilets have this issue.
-
Thanks for your comments. We are sorry to hear of your unfortunate experience at one of our restaurants, please inform the manager of the restaurant or contact the Customer Services Team on 08705 244 622, or you can email them by using the 'Contact Us' link on www.mcdonalds.co.uk. (March 2011)
Email this to a friend
Bookmark with:
What are these? Delicious Digg Reddit Facebook StumbleUpon - 8. The McDonalds at Ligonier Indiana is a mess. The heat does not work enough to heat the building, the driveway has a hole so big it is ruining peoples tires and has been that way for a long time. This is not the managers fault but the owner does not maintain the business. We had a snow storm day before yesterday and they did not clean the drive ways or open the business until this morning and still the driveways were just starting to be cleaned out.
-
Thanks for your question. Make Up Your Own Mind has been set up specifically to answer questions about McDonald's within the UK and it is hard for us to answer specific questions about McDonald’s in other markets. Please visit www.mcdonalds.com to find contact information about McDonald’s in America. (March 2011)
Email this to a friend
Bookmark with:
What are these? Delicious Digg Reddit Facebook StumbleUpon - 9. Can you please tell me what mcdonalds tax code is please
-
Thanks for your question. Unfortunately McDonald’s does not give out this kind of sensitive commercial information. (February 2011)
Email this to a friend
Bookmark with:
What are these? Delicious Digg Reddit Facebook StumbleUpon - 10. What is Mcdonalds long term and short term goals?
-
Thank you for your question. McDonald's main aims are to serve good food in a friendly and fun environment, to be a socially responsible company, and to provide good returns to its shareholders. For more information we suggest you visit http://www.mcdonalds.co.uk/people/schools-and-students/schools-and-students.shtml and download one or all of our information packs. (February 2011)
Email this to a friend
Bookmark with:
What are these? Delicious Digg Reddit Facebook StumbleUpon - 11. Why are the menus in your stores so close to the counter? It's pretty cringeworthy having to fend off hordes of overeager staff who want to take my order as I crane my neck peruse your offerings. Reading material in the bathroom stalls would be nice too, you know, to 'ease the process'. Perhaps you could set up a small honor-system bookshelf next to the condom machine? You could call it 'McBookz' -- the 'z' makes it trendy, you see.
-
Thanks for your question. Sorry to hear you don’t like the positioning of the in-store menus. You are of course welcome to take as long as you like before placing your order. You can also view the menu online at www.mcdonalds.co.uk .
If you would like to make any suggestions please contact the Customer Services team by visiting the ‘Contact Us’ section at www.mcdonalds.co.uk - the company is always keen to hear new suggestions. (January 2011)
Email this to a friend
Bookmark with:
What are these? Delicious Digg Reddit Facebook StumbleUpon - 12. how important is customer service to mcdonalds and how do you strive to achieve good customer service. and finally what is mcdonalds ways of collecting feedback from customers.
-
Thanks for your question. Maintaining the highest standards within our restaurants is of course vital to our success. All of our staff are trained to provide a friendly and efficient service, customer care is extremely important to us. The company measures customer satisfaction through a Mystery Shopper initiative which looks at customers’ experiences within the restaurant along with feedback provided by our customers. Our progressive business principles ensure we are constantly changing and evolving every part of our business and in turn everything that we deliver to our customers. (January 2011
Email this to a friend
Bookmark with:
What are these? Delicious Digg Reddit Facebook StumbleUpon - 13. What makes your stores great with customer care?
-
Thanks for your question. Maintaining the highest standards within our restaurants is of course vital to our success. Good customer care is viewed as absolutely paramount by McDonald’s.
McDonald's invests heavily in a customer care training programme. A Customer Care Manager is responsible for the customer service provided in the dining area and for the team of people who work in this area. They are responsible for cleanliness, hospitality and customer interaction in the customer areas.
Our business principles ensure that we are constantly evolving in every part of our business and in everything that we deliver to our customers.
(December 2010)
Email this to a friend
Bookmark with:
What are these? Delicious Digg Reddit Facebook StumbleUpon - 14. How does customer care culture applies to McDonalds? how your customer care programme work?
-
Good customer care is viewed as absolutely paramount by McDonald’s. That’s why the company invests heavily in a customer care training programme.
A Customer Care Manager is responsible for the customer service provided in the dining area and for the team of people who work in this area. They are responsible for cleanliness, hospitality and customer interaction in the customer areas.
If you would like to find out more, we suggest you take a look at our Customer Services information pack that can be found in the 'School & Students' section under About Us at www.mcdonalds.co.uk
Alternatively, you can go there now by simply copying the below link into your browser.
http://www.mcdonalds.co.uk/about-us/schools-and-students/schools-and-students.shtml
(Jan 09)
Email this to a friend
Bookmark with:
What are these? Delicious Digg Reddit Facebook StumbleUpon - 15. Having recently eaten from your breakfast menu on Oxford St., London (Tottenham Ct. Station end). We were very surprised to notice that the bacon being used is actually streaky not back bacon as advertised on your posters. Is there a reason for this? Or is it that it is being used to cheapen the product.
-
McDonald’s is sorry to hear of your experience and we hope you reported it to the restaurant staff at the time. You are correct to point out that all breakfast menu items containing bacon should be served with smoked back bacon. If you are ever again not entirely satisfied with your meal or service, or believe this matter should be investigated further please get in contact with the Customer Service team by sending them an email using the ‘Contact Us’ link at www.mcdonalds.co.uk or calling them on 08705 244 622.
(Jan 09)
Email this to a friend
Bookmark with:
What are these? Delicious Digg Reddit Facebook StumbleUpon
