Questions answered
There are 3 questions about “Food preparation” in the “What are you doing about...” topic.
Click on a question to read our answer.
- 1. Me and my family have always been a fan of McDonalds, however recently the food at my local McDonalds never seems to have been cooked correctly, usually burnt, and special orders never seem to be right. It's putting me off taking my family as i seem to be spending good money and never receiving what i ask for. Can you help? Thanks Cheryl
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McDonald’s is sorry that you had an experience which wasn’t enjoyable for yourself and your family. If you're not satisfied with the food you have received McDonald’s would encourage you to inform the restaurant manager or call Customer Services on 08705 244 622 so that this can be fully investigated.
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What are these? Delicious Digg Reddit Facebook StumbleUpon - 2. Why do the staff in your restaurants not understand a simple grill order request. My husband has issues everytime he orderes a big mac. he asks for big mac with only lettuce and onions. The assistants always say do you want cheese? Uh no we would have said a big mac with only lettuce ,onions and cheese! Then after a 10 min wait it's still wrong? Burger king can manage it but your staff seem to be thrown if asked to do something from the norm?
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If you do feel that you haven’t received good service in a McDonald’s restaurant you should either talk to the restaurant manager, or call Customer Services on 08705 244622 so that this can be fully investigated.
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What are these? Delicious Digg Reddit Facebook StumbleUpon - 3. When i was younger, I found a blood stained plaster inside my happy meal box. this was quite off putting, and stopped me going for a bit. However, I do like your food: is it at all likely for this to happen again?
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McDonald’s is sorry to hear about your previous experience. This should not have happened. Staff members are trained to be extremely vigilant in food preparation and, if a plaster is required, staff wear blue plasters made for the food industry that are highly visible. McDonald’s hope that this would never happen again but accidents do sometimes occur. If anything unexpected is found in any McDonald’s food please report this to the restaurant manager or customer services so that any incident can be fully investigated and effectively dealt with.
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