Questions answered
There are 7 questions about “Litter” in the “What are you doing about...” topic.
Click on a question to read our answer.
- 1. What are your specific proceedures for the collection of Litter during the evening. Do you send staff out to collect litter during the hours of darkness? If not how do you prevent litter after close of business and litter being blown across a street?
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McDonald's is aware that the areas and surroundings of its restaurants can be prone to littering and has since introduced the 'Litter Patrols', the first restaurant in the UK to do so. Each restaurant conducts at least three daily litter patrols whereby members of staff will go out and pick up not only McDonald's packaging, but also any other litter that has been carelessly discarded. In addition to this, all of the packaging asks customers to dispose of their waste responsibly and bins are provided by the company. Litterbins are provided outside all McDonald’s restaurants and the company is one of the biggest sponsors of council provided litterbins in the country. The company spends between £4 and £6 million a year on litter programmes in the UK and advocates that people get rid of their litter responsibly. If you feel there is a particular problem with litter in the evenings, then please mention this to your local restaurant manager or crew and they can deal with it right away. If you feel that this is a continuing problem please contact customer service on 08705 244622 so that this matter can be further investigated.
(June 2008)
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What are these? Delicious Digg Reddit Facebook StumbleUpon - 2. I note you operate litter patrols, which indicates you accept some responsibility for the rubbish your customers drop. How do you think this responsibility breaks down - should you be capable of prosecution if your litter is repeatedly found in an area? Given that what you are doing is not enough, what more could you do to prevent McLitter?
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McDonald’s believes that to effectively address littering the following three elements are needed: 1) Regulation and Enforcement - people need to understand that littering is not acceptable behaviour 2) Infrastructure Provision and Service - people can dispose of their rubbish responsibly with ease 3) Education and Information - people understand the importance of protecting our local environments and the impact of littering. The responsibility for each element should be shared between central government, enforcement agencies, local authorities, retailers, manufacturers, landowners and the general public. Whilst the company can support local authorities and central government in enforcing litter prevention through fine systems we do not believe that this role is suitable for McDonald's. McDonald’s will continue to work with all relevant organisations to address the litter issue in the UK, and will support national campaigns on this issue.
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What are these? Delicious Digg Reddit Facebook StumbleUpon - 3. More of a suggestion. I have on numerous occasions seen people in cars at McDonalds car parks dump rubbish out of their window then drive off. It's sheer lazyiness, but many people find it a hassle to get out of the car and dump their rubbish in a waste bin. I was thinking, what about a drive through bin? On the exit of the car park there could be a bin, big enough so that people could just wind down their window and throw rubbish in. Of course there are issues around smell, flies, wasps, etc. with a large open bin, but there must be ways around it and it would make it so easy for people to dump their rubbish it would probably cut right down on waste being dumped on the floor. - L
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Thanks for your idea. McDonald’s has litter bins outside all restaurants and is also one of the biggest sponsors of council-provided litter bins in the UK. McDonald’s also has a commitment to local communities to tackle litter and has a company policy to conduct daily litter patrols where members of staff go out and pick up McDonald’s packaging as well as any other litter that has been thrown away. If there is a problem in any particular area with litter please raise this issue with the manager of your local McDonald’s restaurant.
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What are these? Delicious Digg Reddit Facebook StumbleUpon - 4. Seagulls = Clever. Mcdonalds = Not so clever!! Why do Mcdonals have bins that are NOT Seagull proof? Sitting in my local Mcdonalds (Enjoying my Big Mac) I watched the very clever seagulls picking out the rubbish from the (Overflowing) bins, ripping the bags to pieces and consuming the contents. Litter Patrol do a good job but not too often resulting in a bigger mess to clear up.
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The large majority of McDonald’s restaurants have outdoor bins that are designed to prevent wildlife from scavenging waste. As you mention, McDonald’s restaurants do conduct litter patrols regularly, as well as emptying the bins frequently, which does help to alleviate this problem. If the bins are overflowing at your local restaurant and this is the cause of the seagull problem, then the bins need to be cleared more often. Please mention this to your local restaurant manager or crew and they should clear it straight away. If you feel that this is a continuing problem please contact customer service on 08705 244622 so that this matter can be further investigated.
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What are these? Delicious Digg Reddit Facebook StumbleUpon - 5. What do you actively do to reduce the amount of rubbish people tend to drop in the vicinity of your restaurants.??
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McDonald’s takes littering very seriously and has an extensive litter management programme in place that aims to control litter around the restaurants, and educate and inform customers about the importance of environmental protection. It was the first company to introduce ‘Litter Patrols’ in the UK. Members of staff go out at least three times a day to pick up not only McDonald's packaging, but also any other litter. McDonald’s is also one of the country’s biggest sponsors of council litter bins, and provides bins outside all McDonald’s restaurants. In addition, all McDonald’s packaging carries an anti-littering symbol supported by signage in restaurants and car parks.
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What are these? Delicious Digg Reddit Facebook StumbleUpon - 6. What are McDonald's intending to do regarding the amount of litter seen lying in the close vacinity of its restaurants?
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Litter management is an ongoing concern of McDonald’s and the company is committed to tackling the issue on a daily basis. McDonald’s runs an extensive litter management programme that aims to control litter around the restaurants, and also to educate and inform customers and the wider community about the importance of environmental protection. McDonald's was the first restaurant to introduce 'Litter Patrols' in the UK, in which each restaurant conducts at least three daily litter patrols. Members of staff will go out and pick up not only McDonald's packaging, but also any other litter that has been carelessly discarded. Litter bins are provided outside all McDonald’s restaurants and the company is one of the biggest sponsors of council provided bins in the country. All McDonald’s packaging carries an anti-littering symbol supported by signage in restaurants and car parks. McDonald’s also run an annual anti-littering campaign, 'Just Bin It', during which restaurants hold clean-up events in their local communities, tackling problem spots with schools, local authorities and community groups.
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What are these? Delicious Digg Reddit Facebook StumbleUpon - 7. How much responsibility do you take for littering in the vicinity of your restaurants? Within half mile radius of my home littering has become rife with your wrappings dumped by the roadside since you opened 6 months ago.
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McDonald's has an extensive litter management programme that aims to control litter around the restaurants, and also to educate and inform customers and the wider community about the importance of environmental protection. McDonald's was the first restaurant to introduce 'Litter Patrols' in the UK, in which each restaurant conducts at least three daily litter patrols whereby members of staff will go out and pick up not only McDonald's packaging, but also any other litter that has been carelessly discarded. Litterbins are provided outside all McDonald’s restaurants and the company is one of the biggest sponsors of council provided litterbins in the country.
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