Questions answered

There are 15 questions about “French Fries” in the “What's on the menu?” topic.

Click on a question to read our answer.

1. I loved the mozzarella dippers last year and would like to know if i can buy them anywhere frozen to make at home, I live in Northern Ireland but can not find them in any of the grocery stores. Or will McDonald's be bringing them back at all? Thanks for your time.
OK, sorry to be the bearer of bad news, but the Mozzarella Dippers are not available anywhere to buy other than McDonald's. They are a promotional item and as such are available for limited periods only. However, with enough demand they might just make a come back. Keep a look out on the menu from time to time, you never know! (March 2008)

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2. what do you put in your chips and chicken nuggets
The ingredients are as follows: French Fries Potatoes, Non- Hydrogenated 100 percent blend of rapeseed and sunflower oil *Dextrose: only added at beginning of season. Salt is added after cooking. It takes a particular type of potato to make McDonald's French Fries, and in the UK McDonald's uses Russett Burbank, Shepody and Pentland Dell. That's because they all grow well here and also provide consistently long fries. Chicken McNuggets are made from deboned chicken breast meat, which is then minced. A flavoured marinade is then added and mixed in. Chicken McNuggets™ Chicken (45 percent), Coating (Hydrogenated Vegetable Oil, Wheat Flour, Maize Flour, Raising Agents (E450 Disodium Diphosphate, E500 Sodium Bicarbonate, E341 Monocalcium Phosphate), Dried Egg Albumen, Pepper, Salt, Wheat Starch, Whey Powder, Ground Celery, Flavour Enhancer (E508 Potassium Chloride), Vegetable Oil), Water, Natural Flavouring, Flavour Enhancer (E508 Potassium Chloride), Potato Starch, Vegetable Oil. FEBRUARY '08 UPDATE: McDonald’s UK now do not use any hydrogenated oil in any food items across the entire menu

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3. Can you tell me if any Animal ingredient is included in French Fries in the UK and for clarification at "ANY" stage of the preparation right from Potato Selection to Serving on the table.
McDonald’s French Fries are made from potatoes. In fact, in the UK, French Fries are made exclusively from the Russett Burbank, Shepody and Pentland Dell potatoes, specially selected for their long shape. They’re cooked in a non-hydrogenated blend of sunflower and rapeseed oil and then salted after cooking. At certain times of the year (the beginning of the potato season) dextrose may be added to help the French Fries brown nicely, but for the most part it’s just potatoes, oil and salt. UPDATE: McDonald's French Fries are now fully accredited from the Vegetarian Society. (December 2007) FEBRUARY '08 UPDATE: McDonald’s UK now do not use any hydrogenated oil in any food items across the entire menu

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4. Why is it that whenever I order large fries I basically recieve a medium amount of fries in a larger box? The amount I recieve is never close to the amount shown in the large fries on the displays. Am I within my rights as a customer to compensate for this by taking more straws then I could ever use?
Boxes and packets of French Fries should always be full. If you wish to complain online, visit the ‘Contact Us’ section at www.mcdonalds.co.uk and the matter will be fully investigated. http://www.ycdv.com/html/news.html DECEMBER '07 UPDATE: McDonald's French Fries are now fully accredited by the Vegetarian Society. (December 2007)

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5. why do we always get a few fries
Good service and happy customers are very important to McDonald’s. If you’re unsatisfied with anything please talk to the restaurant manager, or call Customer Services on 08705 244622 so that this can be fully investigated. DECEMBER '07 UPDATE: McDonald's French Fries are now fully accredited by the Vegetarian Society. (December 2007)

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6. Why does the amount of fries you get in a large portion vary so much ? Sometimes you get a nice full scoop and other times you get a half empty carton.
Boxes and packets of Fries should always be full. If this isn’t the case next time you receive your order, please bring it to the restaurant manager’s immediate attention and they will replace it with a full portion. DECEMBER '07 UPDATE: McDonald's French Fries are now fully accredited by the Vegetarian Society. (December 2007)

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7. Why are your largest fries so small?
The portions are based on UK customers’ expectations. DECEMBER '07 UPDATE: McDonald's French Fries are now fully accredited by the Vegetarian Society. (December 2007)

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8. Will we ever see a return of the Super size portions of fries?
This is not planned. McDonald's stopped Super Sizing in the UK very simply because there weren’t many customers taking up the offer. By the time Super Sizing was stopped it accounted for less than 0.1 percent of all UK sales. DECEMBER '07 UPDATE: McDonald's French Fries are now fully accredited by the Vegetarian Society. (December 2007)

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9. Is there any chance of bringing back the McRib and potato wedges
The McRib was a promotional item and as such was only supposed to be available for a limited period. However these items may well return in the future if there is sufficient demand. If you’re really missing it you can contact the Customer Services team via the ‘Contact Us’ section at www.mcdonalds.co.uk and let them know. Potato Wedges are a promotional item that make an appearance on the menu from time to time. Keep an eye on your nearest McDonald’s.

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10. How much does a portion of large fries in the UK weigh?
A large portion of French Fries will weigh approximately 160 grams. (August 2007)

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11. How many fries is there in a small portion of fries
An interesting question. It is difficult to give you a precise answer as the French Fries are individually prepared by hand, and the amount you get in one portion may differ from the next.

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12. I've just read that you are offering crinkle fries in the U.K.! I love crinkle fries, and am terribly disappointed that they aren't being offered in the U.S.A. Please tell me I won't have to make travel arrangements to enjoy some delicious McDonald's crinkle fries!
McDonald's recently had Crinkle Fries on the menu. However they were part of a promotion and are no longer available. As this website is operated by McDonald's UK, it can't comment on McDonald's in the US. If you would like to no more information about McDonald's in the US, please visit www.mcdonalds.com and use the country locator for links to McDonald's worldwide. (June 2007)

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13. Whay don't you produce big chunky chips which absorb lass fat?
In theory, chunky chips will absorb less fat as they will have a bigger surface area. However, it depends on a range factors such as portion size, as to whether they would contain less fat than the current McDonald’s French Fries. If you have a preference for chunkier chips, you might be interested in the fact that Chunky Chips will be on the menu in May for a limited period.

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14. I recently noticed that in some of your resteraunts, you are piloting serving fries without salt, allowing customers to add their own. As a family we are conscious of salt in our diet and prefer unsalted fries and I also believe that you do not add salt to fires served in Irish resteraunts. Are you planning to roll this out to all UK resteraunts?
Yes, McDonald’s are running trials of unsalted French Fries in selected restaurants. Whether this rolls out to all restaurants will depend on customer feedback. In any case, you can always order your Fries unsalted at the counter. McDonald’s, along with other leading food retailers, are working closely with the Food Standards Agency to help meet targets set for salt reduction.

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15. why is it that nearly every Macdonalds restaurant NEVER fill up the chips properly in the packets. They are only ever 2/3 full and any requests to fill them up are looked on with disgust. The portions are never what they are in your advertising.
Boxes and packets of French Fries should always be full. It should also be the case that when a complaint is made, this is resolved professionally and efficiently. If you find that this is not the case after you’ve spoken to the restaurant manager, then please call the Customer Services Team on 08705 244 622 and the matter will be investigated.

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