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Some of the questions we've been asked

1. i was in spain and went to mcdonalds and bought a coffee with a scoop of ice cream in it, it was good, why dont they serve that in the uk?

Menu options may vary from country to country due to many factors including target markets, tastes and cultural differences and traditions. McDonald's research and review its menu regularly to ensure that there is variety and value across the board. If there is something that you would like to see on the menu, please contact McDonald's by email by using the 'Contact Us' link at www.mcdonalds.co.uk. (December 2007)

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2. I am a blind customer and I am not happy with the service that McDonnalds offer to their blind customers. Please can someone tell me why McDonnalds feel that they can't provide their menus in audio or even braille for us?

McDonald's is sorry to hear about your disappointing experience at one of its restaurants. The company prides itself on the quality of its customer service, and there should be absolutely no reason why you should have received such a poor service. All McDonald's restaurants should have braille menus available. We are currently in the process of updating our braille menu and this should be available in our restaurants shortly. If you would like to discuss this matter further, please get in touch with the Customer Services Team on 08705 244 622.

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3. I just read the article about the Mcdonalds cows coming from the Wales farm, but what about the majority of cows that come from south america? What about the cows that aren't fed good grass and given proper diets? What about the cows that are smashed into little areas and walking over each other and being shot up with antibiotics which in turn harm the consumer? The cows there at Wales are probably only one percent or less of the true Mcdonalds cow!

McDonald’s apologises for the delay in answering your question. As the site went through some technical updates and changes, some of the questions slipped through. However, everything is functioning better and your question has now been answered – Thank you for you patience. This is the perfect time to reassure you of a few facts about McDonald's. Firstly, the welfare of animals’ matters to McDonald's and the company knows it matters to you. For this reason, McDonald's will not work with any supplier that does not adhere to the company's high standards, and those required by UK and EU legislation. To ensure that every step in the supply chain is monitored and that everyone lives up to these high standards, in 2002 the McDonald’s Agricultural Assurance Programme was set up. It is important to point out that McDonald's UK only uses beef sourced from British and Irish suppliers unless demand is very high, and then it imports from European countries such as Germany. It is over 20 years since the company imported beef from South America, and the use of growth hormones is banned under UK and EU legislation. Cows on McDonald's approved farms eat only a grass-based diet which might sometimes be supplemented with additional vitamins and cereals at certain times of the year when the goodness derived from grass has naturally declined. We are glad you discovered Jane's report from Wales, but you might be interested in looking at the other Quality Scout reports on how the animals are reared and fed; many of the Scouts asked exactly the same questions of the farmers.

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4. Why do McDonalds deem it necessary to open restaurants in least developing countries where hunger and poverty are serious issues? With all negative media surround McDonalds isn't it about time that you started to act like a responsible company?

McDonald’s will only open restaurants in a country if it believes that there is a demand from customers for its food. McDonald’s aims to make a positive contribution to every place in which it does business, whether by purchasing from local suppliers or by employing local people.

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5. do u thicken your milkshakes with lard?

No. McDonald’s does not thicken the milkshakes with lard. Each milkshake will have slightly different ingredients depending on its flavour but all milkshakes are made up of around 75 percent of milk, which comes from the British isles. The full ingredients of the milkshake base (before specific flavouring) are: Milk, skimmed milk, cream, sugar, skimmed milk powder, glucose. Stabilisers: E412 guar gum, E452 sodium phosphate, E407 carrageenan, E466 carboxymethylcellulose. Vanilla flavour. If you would like any further details on the milkshakes or indeed any item on the McDonald’s menu, all food, ingredients and nutritional information are available online in 'Eat Smart' section of www.mcdonalds.co.uk under the 'Nutrition Counter' section.

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6. What are your sales targets, per customer, per month?

Thank you for your question. McDonald’s hopes you can appreciate that this information is confidential and is not released by the company. (Nov 2008)

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7. why is an 18 yr on £4.45p per hour if as you state you pay more than the n.m.w.

McDonald’s starting rate of pay for 18 year olds is £4.45, which is the same as the national minimum wage. After a three week probationary period, successful employees are awarded a pay rise, and again after four, six and twelve months. Most of the crew members who are 18 years old earn above the minimum wage.

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8. in which year McDonald's start deli sandwich?

Thank you for your question. McDonald’s UK Toasted Deli Sandwiches were first introduced to the McDonald’s menu in September 2005. (September 2009)

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9. Why do you have to pay for lots of things??? why can't more things be free,?? (priceless)

Much as McDonald’s would love to give away free things, the company is a business, and of course all businesses need to make money to survive.

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10. Is it true that you put loads of salt on your fries on purpose, so that people get more thristy and buy more drinks?

No.The salt that McDonald's puts on its French Fries is only used to make them taste great. In fact, in 2004 McDonald's reduced the salt in the fries by 25 percent. McDonald's is currently trialing unsalted French Fries in some restaurants. Whether this rolls out across all restaurants will depend on customer feedback. DECEMBER '07 UPDATE: McDonald's French Fries are now fully accredited by the Vegetarian Society. (December 2007)

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